Project Manager / Operations Manager (E-commerce, Customer Service & Logistics) (Remote)

About Us:

We’re a bold, growth-obsessed e-commerce brand determined to shake up the industry. We move fast, think big, and aren’t afraid to push the limits to deliver standout products and experiences to customers worldwide. Our team is lean, scrappy, and packed with talent—and we’re on the cusp of explosive growth. We need a rockstar Project Manager / Operations Manager to take our operations, logistics, and customer service game to the next level as we fight for traction and profitability. If you’re ready to dive into a high-stakes, high-reward environment, this is your shot to make a massive impact.

About the Role:

This isn’t just a job—it’s a chance to be the mastermind behind our e-commerce engine. As our first-ever Project Manager / Operations Manager, you’ll own everything from order fulfillment to logistics and customer happiness, turning chaos into clockwork precision. You’ll be the key to scaling our operations as we chase aggressive growth targets, and you’ll have the freedom to innovate, optimize, and leave your mark.

You won’t be flying solo. You’ll team up with our CEO, a data-savvy marketing crew, and top-notch logistics partners to streamline processes and smash efficiency goals. Armed with cutting-edge e-commerce tools, real-time data, and a tight-knit crew, you’ll have everything you need to drive results and delight customers at every turn.

We’re in the thick of the traction phase—battling to turn momentum into profit—and your role will be critical to our success. Think of this as your chance to build something incredible from the ground up, with the support of a team that’s all-in on winning.

What You’ll Do:

• Run the Show: Oversee daily e-commerce operations—order processing, inventory, fulfillment, and logistics. You’ll partner with 3PLs, warehouses, and carriers to deliver fast and flawlessly, while hunting for ways to level up.
• Wow Our Customers: Build and lead a customer service squad that sets the bar sky-high. Craft policies, tackle escalations, and use feedback to keep raising the game.
• Optimize Like a Boss: Spot inefficiencies, design slick workflows, and roll out solutions—think website upgrades, automations, and system integrations that keep us ahead of the pack.
• Own the Numbers: Dive into KPIs like fulfillment speed, customer satisfaction, and logistics costs. With analytics tools and dashboards at your fingertips, you’ll make data-driven calls that move the needle.
• Keep It Tight: Ensure compliance with e-commerce regs, data privacy, and shipping rules, all while maintaining top-tier quality standards.

Our Brands:

We’re powering two young, hungry brands ready to break out. One’s already flexing strong metrics, while the other’s finding its footing with steady recurring revenue. Your work will fuel their rise—and ours.

Brands We Vibe With:

• Think disruptors like Ritual or Hims—e-commerce trailblazers with bold vibes and killer execution. That’s the league we’re playing in.

Gotta Have’s (Requirements):

• Proven chops as a Project Manager, Operations Manager, or similar in the e-commerce trenches.
• Deep know-how in operations, logistics, and customer service—bonus if you’ve scaled a brand before.
• Hands-on experience with platforms like Shopify, Amazon, or Walmart Seller Central.
• Comfortable with order management systems, CRMs, and logistics tech.
• A data-driven brain—Excel, Google Sheets, and analytics tools are your playground.
• Ability to juggle projects in a fast-paced, growth-hungry setting.
• Killer leadership, problem-solving, and communication skills.
• Ready to roll with tools like Slack, ClickUp, or Notion (or quick to learn them).

Bonus (What’ll Make You Stand Out):

• Experience with EOS or international logistics.
• Real-world wins you can brag about—like slashing costs or boosting customer love.
• A metrics obsession and a hunger to keep getting better.
• Confident yet chill, competitive but a team player.

Our Offer:

• Real Impact: Work shoulder-to-shoulder with our CEO, EA and leadership to shape our future.
• Growth on Steroids: Get frontline exposure to a rising e-commerce star, with room to climb as we scale.
• Solid Pay: $12-$20/hour based on skills and results, with bigger rewards as we grow.
• Perks That Matter: Paid time off, pro development, and a shot at long-term leadership roles.
• Our Vibe: We’re a hard-working, success-driven crew that celebrates every win. You’ll fit right in if you bring hustle and heart.

This Ain’t for Everyone.

We’re a team that thrives on challenges and demands results. You’ll need to be a self-starter with a competitive streak and a “let’s do this” attitude. But if you’re up for solving tough problems and growing with a squad that’s got your back, this is where you shine.

How to Apply:

If this fires you up, send us your CV and a quick cover letter showing how you match our vibe and requirements. Bonus points if you spotlight e-commerce ops, logistics, or customer service wins.

If we’re vibing with you, we’ll hit you with a mini ops challenge (think logistics fix or process tweak). Our leadership team reviews every app, and we’ll give you feedback—win or lose.