Client Success Associate

• Own overall relationship with clients, which includes managing onboarding, implementation, training, increasing adoption, and ensuring retention.
• Serve as day-to-day contact for clients, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
• Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services.
• Drive resolution of issues escalated by clients and ensure high levels of client satisfaction.
• Communicate effectively with both internal and external stakeholders to understand client needs, maximize retention and growth, and communicate learnings.
• Collaborate, problem-solve, and/or strategize upcoming client meetings with internal team members.
• Gather, analyze, and own CS metrics and data as directed, for assigned accounts.

Requirements

• 2-3 years of experience in key account management or client-facing roles.
• Strong verbal and written communication skills.
• Analytical and process-oriented mindset.
• Technical competence and understanding of SaaS preferred.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
• Passionate about business results and quality, with a strong sense of accountability and ownership.
• Strong ability to problem solve and passion to learn.
• Open to travel to client locations on short notice, when required.

This job was posted by Meenal Sharma from Zenda.