Employee Relations Associate

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience.

At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat.

About The Role

The Employee Relations (ER) Associate supports the organization by addressing employee concerns, ensuring compliance with workplace policies, and fostering a positive work environment. This role involves handling employee complaints, conducting investigations, providing guidance on company policies, and assisting in conflict resolution. ?

Key Responsibilities

Employee Relations & Conflict Resolution

• Serve as the first point of contact for employees regarding workplace concerns, grievances, and conflicts. ?
• Mediate disputes between employees and supervisors, promoting fair and consistent resolutions.
• Provide guidance to employees and managers on workplace policies, procedures, and best practices. ?

Investigations & Compliance

• Conduct fact-finding investigations related to employee complaints, misconduct, and policy violations. ?
• Document and analyze investigation findings, maintaining confidentiality and legal compliance. ?
• Manage and resolve employee relations escalations in a timely and effective manner via email, phone or slack
• Analyze trends in progressive discipline and turnover, offering data driven recommendations to improve workplace policies and employee relations strategies
• Review and evaluate Field Fairness Committee applications to ensure alignment with company criteria and objectives.
• Assist in ensuring compliance with company policies, employment laws, and regulatory requirements (e.g., EEOC, ADA, FMLA). ?

Policy & Procedure Guidance

• Educate employees and managers on company policies and code of conduct.
• Assist in developing and updating employee relations policies and procedures. ?
• Support HR leadership in policy interpretation and application. ?

Performance & Disciplinary Action Support

• Advise managers on performance management strategies and corrective action plans. ?
• Assist in drafting and reviewing disciplinary documentation
• Ensure disciplinary actions are administered consistently and fairly. ?

HR Reporting & Documentation ?

• Maintain accurate records of employee relations cases, ensuring proper documentation.
• Track trends in employee concerns and recommend proactive solutions. ?
• Prepare reports on employee relations metrics for HR leadership.

The Experience You Have

• Education: Bachelor’s degree in human resources, Business Administration, or related field preferred. ?
• Experience: 1–3 years of experience in employee relations, HR, or a related field. ?
• Employment laws and regulations (EEO, FMLA, ADA, Title VII, etc.). ?
• HR best practices and workplace conflict resolution techniques. ?
• Strong interpersonal and communication skills. ?
• ?Ability to handle sensitive information with discretion and professionalism. ?
• ?Problem-solving and analytical skills. ?
• ?Conflict resolution and mediation abilities. ?

Base Salary

$67,000

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees’ needs as well as many benefits and perks that are not listed.?

A final note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you! We’ll contact you via email or text to schedule interviews and share information about your candidacy.