Customer service representative (TELCO Account)

We are looking for a dedicated and experienced Customer Service Representative to join our TELCO account team. The ideal candidate will possess excellent communication skills and a strong customer-focused attitude, ensuring that our clients receive the best service possible.

? Location: Iloilo, Philippines

? Work Mode: Work From Office

? Role: Customer Service Representative (TELCO Account)

What You’ll Do

? Provide exceptional customer support via phone, email, and chat.

? Assist customers with inquiries related to telecom services and products.

?? Resolve customer issues promptly and effectively while maintaining high satisfaction levels.

? Document and track customer interactions in our CRM system.

? Collaborate with team members to enhance service delivery processes.

? Identify opportunities for upselling additional services to customers.

What We’re Looking For

? No experience required.

? Strong problem-solving skills and ability to handle difficult situations calmly.

? Excellent verbal and written communication skills in English.

? Proficiency in using CRM software and Microsoft Office Suite.

? Ability to work collaboratively in a fast-paced environment.

Ready to make an impact? ? Apply now and let’s grow together!