Entry-level Scheduler

At Hope Grows Indy, we specialize in transforming your outdoor spaces with expert lawn care and landscaping services, whether you need ongoing maintenance or assistance with a one-time project. Our team of highly trained professionals is committed to delivering top-notch services to the Northside Indianapolis area and its surrounding suburbs.

We take pride in offering an unparalleled customer experience, making it easy, fast, and convenient to keep your property looking its best. With a focus on quality, reliability, and attention to detail, we ensure your lawn and landscape receive the care they deserve.

We are looking for an organized and reliable Entry-level Scheduler to manage appointments and coordinate scheduling for our lawn care service. The Scheduler will ensure that lawn care appointments are booked efficiently, customer needs are met, and our team operates smoothly. This is a great opportunity for someone looking to start their career in scheduling and customer service.

Responsibilities

• Schedule lawn care appointments for customers, ensuring proper timing and availability.
• Confirm scheduled appointments with customers via phone, email, or text.
• Update and manage the service schedule to ensure all appointments are properly recorded.
• Coordinate with lawn care technicians to ensure they are informed of daily schedules and locations.
• Handle rescheduling or cancellations of appointments as needed.
• Provide customers with basic information about services, pricing, and scheduling policies.
• Maintain accurate records of appointments and customer information.
• Assist with tracking customer preferences and special service requests.
• Help resolve scheduling conflicts and ensure customers are satisfied with their appointments.
• Communicate with other team members to ensure smooth operations and timely service delivery.

Requirements

• High school diploma or equivalent (additional education or experience in customer service is a plus).
• Basic computer skills (experience with scheduling software or Microsoft Office is a plus).
• Strong organizational skills and attention to detail.
• Good communication skills, both verbal and written.
• Ability to handle multiple tasks and stay organized in a fast-paced environment.
• Friendly, customer-focused attitude with a willingness to help.
• Previous experience in scheduling or customer service is a plus but not required.
• Ability to remain calm and professional when handling changes or challenges in the schedule.

Benefits

• Competitive salary.
• Paid time off (PTO).