Business Operations Manager

About Our Client

This B2B diamond and gemstones marketplace empowers jewellery retailers to save time and money while gaining access to a global diamond supply at competitive prices, with zero inventory risk.

With a team of over 400 dedicated employees globally and extensive industry experience, this marketplace has developed an award-winning solution that enables jewellery businesses of any size to buy and sell diamonds in the most profitable, efficient, and hassle-free manner.

Having evolved into a recognized global platform for innovation, customer service, and delivering a seamless, reliable experience over the past six years, the company remains committed to its founding mission: building a trusted global marketplace for the jewellery industry through modern tools and measurable ROI.

Step into a high-impact role as a Business Operations Manager in a newly established Business Operations Office. Your mission: drive strategic initiatives from conception to execution, craft compelling financial cases, and collaborate cross-functionally to elevate a B2B diamond marketplace to new heights.

What You’ll Do

– Develop and execute strategies to drive business growth and operational efficiency from the ground up, providing strategic insights and recommendations directly to the COO and executive team.

– Lead projects from inception to completion, transforming innovative ideas into actionable plans, tangible outcomes, and strategic commercial plans.

– Maintain a customer-obsessed and data-centric approach, interpreting market trends, competitive landscapes, and internal performance through this lens.

– Build strong collaborations with cross-functional teams including finance, sales, marketing, and technology to ensure alignment on goals and deliver impactful results.

Responsibilities

– **Strategic Planning:** Craft and implement long-term operational strategies aligned with company goals.

– **Project Leadership:** Manage end-to-end execution of key projects, ensuring timely and successful delivery.

– **Financial Analysis:** Develop detailed financial models and business cases to evaluate the viability and potential impact of strategic initiatives.

– **Cross-functional Collaboration:** Foster strong partnerships across departments to drive alignment and achieve business goals, managing across different teams for execution.

– **Market Analysis:** Conduct comprehensive market research to identify opportunities and threats.

– **Performance Metrics:** Define and track KPIs to measure the success of strategic initiatives.

– **Reporting:** Prepare and present reports on project progress, financial performance, and strategic recommendations to the executive team.

– **Continuous Improvement:** Identify and implement process improvements to enhance operational efficiency and effectiveness.

What You’ll Need

– Bachelor’s degree in Business, Economics, or a similar discipline or equivalent work experience.

– 5+ years of proven experience in a strategy or operations role, preferably within a start-up or hyper-growth environment.

– Ability to work collaboratively and cross-functionally.

– Proven track record of implementing operational strategies that align with overall company objectives.

– Data-driven approach.

– Customer-centric focus.

– Knowledge of data tools, such as Tableau.

What Is Offered

– Fast-paced and global working environment.

– The opportunity to be part of a hyper-growth scale-up, where contributions can significantly impact shaping the company’s future success.

– Exposure to senior leadership and the opportunity to contribute to strategic decision-making.

– Remote working environment.

– Generous holiday allowance.

– Flexible working options.

**Location:** Remote (US Timezone)