Customer Service Executive

Area – Port Solent

At GardX Group, we are at the forefront of providing cutting edge products, insurance, and digital solutions to car dealerships and OEM’s across the world. Our commitment to excellence and our deep understanding of the automotive sector have positioned us as a market leader.

Your Role

As a Customer Service Executive, you will be a key point of contact for our customers and business partners, ensuring a smooth and efficient experience. You will be responsible for handling enquiries, processing administrative and system access requests, and providing support to the Claims team.

Key Accountabilities;

• Respond to customer enquiries via phone, email, and other communication channels in a professional and timely manner.
• Process customer information efficiently.
• Maintain and update customer records and databases.
• Collaborate with internal teams to resolve customer issues and provide timely feedback.
• Assist in the preparation of reports and documentation as required.
• Handle administrative tasks, such as data entry, and office support, to ensure the smooth operation of the customer service department.
• Support the Service Delivery area with the implementation of our inhouse iGard product.
• Ensure all information into iGard is correct and assist Service Delivery where possible.
• Provide exceptional customer service and ensure customer satisfaction.

Skills Required;

• Previous experience in a customer service or administrative role
• Strong communication skills, both verbal and written, with the ability to build positive relationships with customers and colleagues.
• Excellent organisational skills and attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable working with customer databases or CRM systems.
• Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
• A proactive, problem-solving approach and a positive attitude.
• Able to efficiently and properly maintain a number of inboxes to a number of areas, ensuring responses are in line with SLA and KPI’s.

Company Culture And Values

At GardX we have a culture that trusts and inspires people to make a difference. We believe deeply in the power of innovation. We place partnerships at the heart of our strategy, and we know that doing things differently is the only way to disrupt and dominate our core markets.

Above all, GardX know that by investing in the potential of our people we’re making a sure-fire investment in the success of our brands and our partners for generations to come. Every person that joins GardX, is welcome with the opportunity to create their own lasting legacy.

So, what’s in it for you?

Our business has seen continued growth for 20 years

• In scale
• In ambition
• In diversity

And that growth naturally creates opportunity for our people to progress too. So, when you go with GardX, you’re choosing a career where you’re encouraged to progress, given the freedom to innovate, a business with strong values and support as part of a close-knit team that shares the same global purpose.

Compensation and Benefits:

• Ongoing Career Development
• Training & Personal Development
• Comprehensive Benefits Package
• Competitive Benchmarked Salary
• Wellbeing Support
• Hybrid & Flexible Working
• Opportunities for Global Mobility
• State of the Art Offices
• Up to 28 days Holiday* + Plus Bank Holidays
• Birthday off
• Company Pension Scheme
• On-Site Personal Trainer
• On-Site Gym
• Perk Box
• EAP System
• Holidays increase with Length of Service