Lead Business Analyst

We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.

Job Description

Department – Digital

Base Location – Gurugram

Work Mode – Onsite

Travel Required – On Requirement Basis

Job Purpose

Partner with stakeholders across business units (ex: sales, finance, HR) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams

Collaborate with stakeholders to elicit and priortise business requirements

Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties

Author and update internal and external documentation, and formally initiate and deliver requirements and documentation

Conduct daily systems analytics to maximize effectiveness and troubleshoot problems, propose optimizations

Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations

Required Skills And Qualifications

Six or more years of experience in analytics and systems development

High proficiency with SQL, Tableau, Power BI and database management

Proven analytical abilities

Experience in generating process documentation and reports

Excellent communication skills, with an ability to translate data into actionable insights

Prior Aviation experience is recommended

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.

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