IT Support Technician

Reports to: IT Systems Administrator

Direct Reports: None

Join Team Kline – Where You’re Not Just an Employee, You’re an Owner!

At Team Kline, we believe in creating a workplace where YOU truly belong. When you join us, you become an employee owner, sharing in our success as we continue to grow and thrive. Since our humble beginnings in 2004, starting from a Des Moines garage, we’ve grown to over 400 team members across five locations: Des Moines, Waterloo, Cedar Rapids, Omaha, and Kansas City. We’ve expanded our services to include HVAC, electrical, plumbing, and more, opening exciting new opportunities for growth and advancement!

We are currently looking for a skilled IT Support Technician to join our team and help maintain and optimize our internal IT systems, provide technical support to staff, troubleshoot hardware/software issues, and ensure smooth operations across all locations. If you’re passionate about technology, problem-solving, and ready to take your career to the next level, we want to hear from you!

Job Summary:

The IT Administrator is an entry-level role focused on providing essential IT support, including setting up new devices, running system reports, and assisting with basic troubleshooting. This position works under the direction of the IT Systems Administrator and plays a key role in ensuring smooth IT operations by performing routine tasks and supporting the technological needs of the organization.

Key Responsibilities:

• Set up, configure, and deploy new hardware and software for employees, including supporting onboarding
• Run system and performance reports, monitor system health, and assist with troubleshooting hardware, software, and network issues
• Maintain and update user accounts, permissions, and access controls
• Track IT assets, assist with inventory management, and ensure proper documentation of devices
• Assist with running backups, verifying completion, and supporting software installations, updates, and patches
• Provide technical support for office and field staff, answering IT-related questions and resolving minor issues
• Help maintain system documentation, IT policies, and assist with ongoing IT infrastructure improvements

Minimum Qualifications:

• 1+ years of experience in IT support or a related field
• Basic understanding of computer hardware, software, and operating systems
• Familiarity with setting up and configuring desktop devices, printers, and peripheral equipment
• Strong willingness to learn and grow in IT system administration
• Good communication skills, with the ability to assist non-technical staff
• Ability to handle basic troubleshooting tasks and escalate issues when necessary
• Organizational skills and the ability to manage multiple tasks in a fast-paced environment

Physical Requirements:

• Ability to sit for extended periods
• Occasional lifting of light to moderate objects, up to 25 pounds
• Handling small objects and using office equipment
• Some walking, standing, and bending as needed

Work Environment:

This role is based in a climate-controlled office with ergonomic desks and equipment, moderate noise levels, and access to necessary office tools (computers, printers, phones).

Why Join Team Kline?

We don’t just offer a job; we offer a chance to grow with a company that treats you like family. Here’s what’s waiting for you:

• Benefits Galore: Comprehensive medical, dental, and vision insurance plans, plus life and disability coverage
• Financial Security: 401k with company match, plus an Employee Stock Ownership Plan (ESOP)—because here, you own a piece of the company
• Paid Time Off: Generous paid holidays, PTO, and paid time off to relax and recharge
• Training & Growth: Accredited on-site apprenticeship, schooling and career development opportunities
• Fun Perks: Company outings, opportunities to win cash prizes, and a team environment like no other
• For Qualifying Employees: A Company Vehicle & Fuel Card

At Team Kline, we don’t just get the job done; we have fun while doing it. If you’re ready to take the next step in your career with a company that values YOU and your contributions, then we can’t wait to meet you!

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