Customer Loyalty Coordinator
Job Description
The Customer Loyalty Coordinator will support the execution of Torrid’s rewards program, which has over 3 million active members, as well as related programs like the Torrid Credit Card and Torrid Cash. This role is ideal for someone with a background in customer marketing who can effectively collaborate with both creative and technical teams to help implement new loyalty strategies. This individual will assist in managing day-to-day operations of the loyalty and PLCC programs, supporting new features and promotions, and reporting on program performance to drive ongoing enhancements
What You’ll Do:
- Assist in executing creative and promotional initiatives for loyalty and PLCC programs, including loyalty-based promotions, activations, and special events.
- Coordinate with creative teams and external partners to ensure brand consistency in all loyalty communications.
- Assist technical teams (internal and external) by following established procedures to support new feature launches, troubleshoot issues, and improve processes.
- Assist in coordinating customer-facing messaging and loyalty program communications by gathering input from stores, customer service, and social teams.
- Support the execution of strategic priorities by updating content, maintaining documentation, and tracking feedback for improvements.
What You’ll Need:
- 1+ years of experience supporting customer marketing initiatives in a B2C space is preferred
- Strong understanding of marketing processes, goals and strategies
- Background in retail loyalty, private label credit programs, and/or specialty apparel is a plus
- Experience with Jira, Wrike, or other project management platforms strongly preferred
What You’ll Get:
- A culture where people are accepted and encouraged to be who they are.
- Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
- Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account
- Generous 50% employee discount and access to employee-only sales.
- Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
- Tuition reimbursement program
- Employee Assistance Program (EAP) – Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
- Discounts on cell phones, and computer purchases, entertainment tickets and more.
- Pet insurance for your fur babies.
- Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
- You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.
We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned. Hourly rate: $23 – $29
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