Quality Improvement Advisor II

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

This individual is responsible for the facilitation of multiple Continuous Improvement efforts and applies a variety of improvement methodologies (including lean, six sigma, theory of constraints, TQM, and human factors design) and group management techniques to support individuals and teams through process improvement initiatives. Works collaboratively with leadership to increase efficiencies, decrease costs, reduce variability, reduce errors/defects, and involve all appropriate personnel. This individual is responsible for needed continuous improvement training and education and works closely with other CI personnel to meet education needs at all levels throughout the institution. Flexibility, innovation, and creativity are necessary characteristics of the successful candidate. Individual is expected to continuously learn and apply new continuous improvement methodologies, and to spread successful innovation through the institution.

Qualifications

Masters degree in one of the following fields: nursing, business administration (w/ quality/operations emphasis), healthcare administration (w/ quality/operations emphasis), engineering, organizational development, human factors or similar field plus 4 years of relevant experience, with specific emphasis in: continuous improvement, customer service, systems analysis, working with outside consultants, group leadership and facilitation, interpersonal communication, team building, OR Bachelors degree in same fields plus 7 years of relevant experience. Strongly prefer candidates with a healthcare background. Personal computer knowledge and proficiency. Knowledge and understanding of and demonstrated experience applying continuous quality/service level improvement concepts. In-depth understanding of human relations, group dynamics, change theory, and improvement methodologies. Knowledge of management principles and techniques, problem-solving methodologies and analytic techniques. Knowledge of basic statistics, data analysis and graphic displays of information. Excellent oral and written communication skills as well as working knowledge of software such as: spreadsheets, graphics and word processing. Ability to independently manage a varied workload of projects with multiple priorities; must be capable of consulting and working collaboratively with a variety of individuals. Other abilities include flexibility, change agent, ability to provide encouragement, and stimulate innovative thinking under adverse conditions and short deadlines.

Exemption Status

Exempt

Compensation Detail

$94,700 – 142,100 / year;

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday- Friday

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Tricia Harding