Customer Relationship Management Specialist

Who WE Are:

HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. This Team Member must uphold the HearingLife Core Values:

• We create trust
• We are team players
• We apply a can-do attitude
• We create innovative solutions

Job Overview:

The CRM Customer Retention Specialist will play a critical role in ensuring the satisfaction, engagement, and long-term loyalty of our patients. This role is responsible for implementing and supporting scalable business processes for customer retention, aligned with global standards, that create lasting relationships with hearing aid customers. The position will work closely with the sales, operations, customer service, and marketing teams to increase customer retention and foster a positive customer experience.

Experience:

• Required solid background and experience with CRM and Marketing Automation tool tools like MS D365, Salesforce, HubSpot, or Zendesk.
• 2-4 years of experience in operations, customer success, customer retention, or account management role, preferably in a retail, healthcare, or hearing aid industry.
• Proven track record of creating successful business processes that reduce customer churn and improve customer satisfaction in a large customer-facing business.
• 2-4 years of email automation development experience
• 2+ years of creating a successful Customer Journey experience.

Please visit the link for the full job description, benefits and information.

We look forward to seeing your background.