IT Support Specialist

Location: Remote

Salary: R25,000 per month

Employment Type: Independent Contractor

About The Role

Join a dynamic UK-based company as an IT Support Specialist, providing technical assistance and ensuring seamless IT operations. This fully remote role is perfect for a skilled professional based in South Africa, offering the opportunity to work Monday to Friday, 8 AM to 4 PM UK time. As an independent contractor, you’ll be responsible for maintaining and troubleshooting IT systems, ensuring business continuity, and supporting end-users with their technical needs.

About Us

At Remote Recruitment, we specialise in connecting skilled South African professionals with top UK businesses. Our streamlined hiring process ensures you work with organisations that value your talent and career growth. With a focus on long-term success, we provide ongoing support to make sure you thrive in your role.

Join a team that appreciates your expertise – Remote Recruitment, where your success is our mission.

What You’ll Do

• Provide first-line and second-line IT support to end-users, resolving technical issues efficiently.
• Manage and maintain IT infrastructure, including software, hardware, and network systems.
• Diagnose and troubleshoot hardware, software, and network-related problems.
• Ensure IT security compliance by implementing updates, patches, and security measures.
• Assist with onboarding and offboarding employees, setting up necessary IT equipment and accounts.
• Document technical procedures and solutions for future reference.
• Collaborate with internal teams to optimise IT processes and enhance system efficiency.
• Provide remote support using IT helpdesk tools and ticketing systems.

What We’re Looking For

• Minimum 3 years of IT support experience in a professional setting.
• Strong understanding of Windows and Mac OS, networking principles, and cloud-based applications.
• Proficiency in Microsoft 365, Google Workspace, VPNs, and remote desktop solutions.
• Experience with IT security best practices and troubleshooting.
• Ability to work independently and efficiently in a remote setting.
• Strong problem-solving skills and excellent communication abilities.
• Must have access to a reliable laptop and high-speed internet.

Equipment Requirements

• A reliable internet connection
• A laptop or desktop computer
• A headset with a microphone