Surveillance Case Manager – Private Investigator

Job Classification: Exempt

Location: Full Remote Position

Company Overview: Lemieux & Associates, a national leader in the investigative industry, is seeking an experienced Surveillance Case Manager. This is a full-time, remote position for the right individual. Our owners are seasoned field investigators with over 25 years of experience each. We are dedicated professionals with a motivational management style and a proven ability to recruit, develop, and direct highly successful teams that consistently excel.

General Summary: Reporting to the Senior Case Manager, the Surveillance Case Manager is responsible for providing technical and administrative oversight of an assigned group of field investigators and an Assistant Case Manager. This role ensures the delivery of high-quality investigative products to our clients in a timely manner through effective planning, organizing, monitoring, resource management, and ongoing training and day-to-day management of assigned staff. The Case Manager must have a clear understanding of the company vision and be able to communicate and implement all business strategies in support of this vision. The Case Manager is expected to consistently demonstrate effective leadership through proper role modeling and mentoring of assigned staff and must be able to work in a fast-paced environment with a significant amount of independence.

Essential Job Functions

• Supervise and direct investigative field staff and other direct reports to develop and maintain a highly motivated, quality-focused investigative team capable of completing investigations of insurance claims for various coverages, including worker’s compensation, general liability, property and casualty, disability, life, and health care.
• Maintain a positive performance-oriented business unit that meets productivity and quality standards through effective training, performance management, monitoring of workloads, and assignment of resources. Prepare and communicate performance evaluations and development plans as needed and maintain appropriate personnel file documentation for all assigned staff. Model and support the Lemieux & Associates employee culture and effectively balance employee and organizational needs.
• Conduct quality control reviews of investigative work, ensuring that client special handling instructions are followed and case objectives and due dates are met. Manage assigned cases until closing while maintaining accurate and well-organized case files.
• Communicate effectively with investigative field staff and clients regarding the progress of assigned cases and make appropriate recommendations for further initiatives. Maintain effective working relationships with coworkers and management and keep management adequately informed about territory activity and issues.
• Ensure confidentiality of all information obtained through investigative activities.
• Stay current on professional knowledge and technical skills through continuing education courses, industry seminar/tradeshow attendance, and/or membership in industry-related organizations.
• Testify as necessary to the facts collected in any hearing or court of law.
• Perform other assignments and projects as dictated by business needs or management direction.

Required Skills And Abilities

• Thorough knowledge of investigative techniques required to direct and manage advanced investigations, all variations of surveillance assignments, written statements, background investigations, activity checks, and locates.
• Exceptional written and verbal communication skills and interpersonal skills.
• Strong organizational and time management skills and proven ability to effectively manage and schedule work assignments and utilize available resources.
• Ability to creatively solve problems and identify opportunities.
• Ability to deliver and accept feedback in a positive manner.
• Proven track record of effectively building and managing teams.
• Strong working knowledge of Microsoft Office, Internet Explorer, and Adobe Acrobat, as well as case management software.
• Proven ability to effectively utilize investigative technologies, including video cameras.

Qualifications

• Bachelor’s degree in criminal justice or a related field preferred but not required.
• Minimum of five years of experience conducting complex insurance investigations. (Four additional years of sustained performance as an investigator may be substituted for the experience requirement.)
• At least three years of supervisory experience strongly preferred.
• Private investigator’s license or eligibility for licensing in appropriate state(s).
• Ability to travel periodically as needed.

Physical Demands and Work Environment: While performing the duties of this job, the employee is generally in an office setting. The employee is regularly required to sit and operate a computer for long periods. The employee communicates on a regular basis with supervisors, clients, and staff via telephone, video conference, and email. The employee may be required to travel both short and long distances by car or airplane as business needs dictate.