Group Executive Collections

This Executive position reports to the Directors and is responsible for overseeing the entire debt collection process for the Group, including developing strategies to recover outstanding debts, managing the collection team, ensuring compliance with laws and regulations and optimising collection performance to maximise cash flow.

Key Performance Areas

• Oversee the integrity of contract administration, ensuring that membership agreements are correctly processed, assessed for affordability, and aligned with compliance requirements.
• Manage clients’ financial accounts with the Group from their membership in caption, including charging fees, receipting payments, and implementing arrears recovery strategies
• Develop and implement effective collection strategies and policies to minimize outstanding debts
• Ensure compliance with relevant South African regulations, including the National Credit Act and FICA Act throughout the collections and contract administration processes
• Analyze collection data to identify trends and areas for improvement
• Report key metrics to the Executive team and Directors
• Develop and manage the collection department budgets, forecasting expected recovery rates and potential challenges
• Lead, mentor and develop the team of collection consultants to achieve departmental goals
• Handle escalated customer disputes and complaints, negotiating payment arrangements when necessary
• Work closely with other departments to ensure seamless communication and coordinated efforts

Position Requirements

• Bachelor’s degree in finance, business administration, or a related field
• Industry experience would be advantageous
• Ability to work collaboratively across departments to enhance processes and compliance
• Excellent analytical, communication (written & verbal), as well as negotiation abilities
• Strong leadership and team management skills, with experience overseeing managers and large teams
• Deep understanding of financial data, ability to interpret trends and make data-driven decisions
• In-depth knowledge of South African credit and financial regulations, including the National Credit Act and FICA
• Extensive experience in a Senior collections role, preferably in the industry, with a proven track record in managing and reducing outstanding debts
• Excellent administrative skills & high level of computer literacy

South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Head Office in Port Shepstone. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.

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