Customer Success

About Our Client

Traditional project management systems rely on manual coordination, placing a heavy burden on project coordinators and leading to inefficiencies, miscommunication, and resource waste. In contrast, this new system uses intelligent automation to manage tasks across multiple projects, optimizing resource allocation without manual input. By analyzing workload and team availability, it dynamically adjusts plans, improving clarity, efficiency, and adaptability. Already trusted by thousands of users, this rapidly growing system generates millions in revenue and is backed by a skilled team with strong financial support.

About The Role

A Customer Success Manager is being sought to ensure that customers are fully onboarded, trained, and continuously find value in the product. This position extends beyond traditional customer success—it emphasizes assisting customers in achieving their goals while building strong relationships and overseeing their long-term success. You will play a pivotal role in creating a robust connection between the product and customers, often representing the organization post-sale. This is a unique opportunity to help shape the future of the Customer Success function, driving initiatives that will grow alongside the organization.

Responsibilities

– Drive and scale customer success initiatives, ensuring customers unlock the full potential of the product.

– Lead post-sale customer engagements, from onboarding to long-term adoption and renewal cycles.

– Monitor the health of customer accounts, conducting regular business reviews to ascertain value and identify improvement areas.

– Create and deliver personalized training sessions to equip customers for success.

– Act as the primary contact for strategic customers, providing insights and feedback to ensure their objectives align with the product’s capabilities.

– Collaborate with internal teams (Product, Engineering, Sales) to relay customer feedback and influence product enhancements.

– Manage customer escalations and proactively resolve any issues impacting customer satisfaction.

Compensation

$90K – $145K base salary, plus equity compensation

What They are Looking For

– 2-5 years of experience in customer success/account management, ideally within a SaaS environment.

– Proven experience working directly with customers to drive product adoption, success, and retention.

– Ability to multitask and manage a high volume of accounts in a dynamic setting.

– Proactive ownership mindset with a strong capacity to manage relationships across all levels (customers to C-suite).

– Excellent communication skills and the ability to navigate executive-level conversations with ease.

– Familiarity with tools such as Salesforce, ChurnZero, Front, or similar platforms.

– Aptitude for gathering customer feedback and translating it into actionable insights for internal teams.

– Passion for cultivating strong customer relationships and generating business value.

– Capability to extract insights from customer data to inform decision-making.

– Willingness to work diligently and a high pain tolerance.

– Strong attention to detail and organizational skills.

Compensation

$90K – $145K • Offers Equity

**Location:** North America (Remote)