League IT Support Officer

With Australia’s most successful prize home lottery backing us, we’re able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways. As a member of our team, you’ll have access to advanced technology, skilled co-workers, interesting projects, and the opportunity to expand your career.

And most importantly, you’ll be making a real difference in veterans’ and their families’ lives.

Why work at RSL Queensland. Open, flexible, supportive, empowering – they’re some of things our team love most about RSL Queensland. Depending on your role, you’ll have the tools and flexibility to work in a hybrid way that balances your lifestyle and the requirements of the team.

What Else Makes Us Great

• Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top
• Extensive training/development opportunities
• Bring your whole authentic self to work each dayand be part of a supportive environment
• You’re gifted 3 additional days of leave at Christmas!
• Financial support and study leave to undertake higher educational courses related to work
• Work in an environment that values all voices – have an influence, be the difference!
• Benefits Hub that includes lifestyle discounts from hundreds of leading stores and services

Now, a bit about the role:

Reporting to the IT Service Delivery Manager, this role is a part of the IT Operations team. The League IT Support Officer plays a key role in providing expert technical support and guidance to the dedicated volunteers within the RSL QLD Sub Branch network. This position is focused on fostering interactive positive relationships, ensuring volunteers feel supported in all matters related to IT, and creating an environment where continuous learning and improvement are encouraged.

This role will be offered as a full time, 12 month, fixed-term contract, based from our Brisbane office in Fortitude Valley.

What’s Required To Succeed

• Completion of secondary education or relevant vocational training, combined with at least 2 years of relevant work experience working as an IT Support Officer or equivalent.
• A bachelor’s degree in computer science, information technology, or similar is desirable.
• Experience working in industry sectors such as Defence, Emergency Services or Not-for-Profit is preferred.
• Professional written and verbal communication skills.
• Excellent customer facing/customer service skills, specifically with the ability to tailor approach and verbiage.
• Able to work under pressure and meet deadlines.
• Excellent organisational skills and the ability to prioritise tasks.
• Exceptional ability to provide technical support and resolve queries.
• An awareness of appropriate handling of sensitive and confidential information.
• Able to demonstrate self-motivation, initiative, and a proactive approach to daily tasks.

Embracing collaboration and innovation, we work as one to lead the change veterans need. We’re not afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart.

If this is an opportunity that excites you, please apply today. We’ll close applications when we find the right person, so take action today.