Account Manager

What You’ll Do:

Renewal Management

• Handle renewals for smaller or straightforward accounts, ensuring timely completion.
• Proactively monitor account health and escalate risks to more senior team members.

Customer Support

• Assist customers with basic troubleshooting related to contract terms or minor platform functionality.
• Provide guidance on routine product navigation, leveraging internal resources and guides when needed.

Process Management

• Keep CRM systems updated with all renewal activities and customer touchpoints.
• Ensure accurate data entry and organization within the CRM for assigned accounts, supporting overall team efficiency.

Learning & Growth

• Develop foundational knowledge of GRIN’s product, including workflows and troubleshooting basics.
• Listening to customer calls to observe best practices in real scenarios.
• Joining Ask The Expert sessions to deepen platform knowledge.
• Partnering with senior team members for mentorship and hands-on learning opportunities.

What You’ll Bring:

Experience:

• 1–2 years in a customer-facing role, such as customer service or account coordination.
• Basic familiarity with SaaS platforms or CRM tools is helpful but not mandatory.

Skills and Competencies:

• Strong communication and basic problem-solving skills.
• Highly organized and attentive to detail.
• Eager to learn product functionality and troubleshooting techniques.

Personal Attributes:

• A team player with a positive, service-oriented mindset.
• Self-motivated and able to work independently.
• Adaptable and capable of thriving in a fast-paced, dynamic environment.