Service Desk Technician

Casne Engineering, a leading Engineering and Technology services firm with over 40 years of experience across various industries, is seeking a Service Desk Technician for an immediate daytime position. The ideal candidate will have experience providing enterprise-level support for critical systems and an understanding of high-uptime requirements. This role offers a telework-friendly environment with company-supported home office arrangements.

The Engineering Service Desk (ESD) is responsible for maintaining and supporting the Operational Technology infrastructure of Casne Engineering clients. As a Service Desk Technician, you will be part of a dynamic team that fosters technical and leadership growth while contributing to the creation, deployment, and support of production infrastructure. Additionally, as a member of the ESD, you will participate in routine upgrades, system administration, application support, and in-depth analysis of security incidents and service interruptions, including root cause investigations and post-mortem reviews.

Interested candidates should possess the following:

• Strong analytical mindset with expertise in technical problem-solving and root-cause analysis
• Experience providing remote support/troubleshooting
• Strong technical writing and documentation skills
• Experience in Windows Desktop and Server support, including installation, configuration, maintenance, and troubleshooting
• Experience with Windows administration, including Active Directory, SCCM, WSUS, DFS, and Group Policy
• Strong understanding of computer networking concepts
• Associate, Bachelor’s, or experience/certification focusing on Engineering, Information Technology, Computer Science, or related field.
• Strong ability to work independently, manage tasks efficiently, and meet deadlines without direct supervision

Other desirable qualifications:

• Experience with the OSIsoft PI system platforms, including PI Analytics, the PI Asset Framework, Performance Equations, and managing the PI Server and interfaces
• Experience with Operational Technology (OT) products, such as Ignition Automation, Rockwell Automation, Wonderware, Kepware, Vantiq, Seeq, etc.
• Experience working with PLC and DCS-based control systems, smart meters, building management systems, and energy management systems
• Experience with ServiceNow ITSM and CSM
• Experience with Zabbix
• ITIL knowledge/certification
• Experience in commercial/enterprise data center and co-location environments
• Experience with virtualization technologies VMWare and Hypervisor

Successful candidates will have the opportunity to join a dedicated and collaborative team of skilled engineers, integrators, and technologists working in a variety of interesting applications and industries. Compensation is competitive with full benefits including health insurance, participation in matching 401k plan, profit distributions, incentive stock options, performance bonuses, educational reimbursement, and health savings account.

Company Description

Founded in 1979, Casne is an employee-owned, full-service electrical and technology firm with offices in Bellevue, WA and Carlsbad, CA. We deliver high-quality engineered and information systems from concept to design, implementation and on through continued support. Our goal is to assist our clients, who range from small to Fortune 500 companies, achieve operational excellence through improvements to their critical electrical and technology infrastructures.

Casne prides itself on accepting the challenges of our clients and then exceeding their expectations. We offer competitive pay, employment stability, and a comfortable work setting with an energetic team of dedicated professionals. Hybrid work arrangements may be possible depending on project responsibilities. Full-time benefits include health insurance, 401k, Employee Stock Ownership Plan (ESOP), potential equity ownership, performance bonuses, educational reimbursement, HSA/flexible spending, and other fringe benefits.

Founded in 1979, Casne is an employee-owned, full-service electrical and technology firm with offices in Bellevue, WA and Carlsbad, CA. We deliver high-quality engineered and information systems from concept to design, implementation and on through continued support. Our goal is to assist our clients, who range from small to Fortune 500 companies, achieve operational excellence through improvements to their critical electrical and technology infrastructures. Casne prides itself on accepting the challenges of our clients and then exceeding their expectations. We offer competitive pay, employment stability, and a comfortable work setting with an energetic team of dedicated professionals. Hybrid work arrangements may be possible depending on project responsibilities. Full-time benefits include health insurance, 401k, Employee Stock Ownership Plan (ESOP), potential equity ownership, performance bonuses, educational reimbursement, HSA/flexible spending, and other fringe benefits.