Operations Manager- 0421 – Cape Town, South Africa
Job Description
About The Role
We are seeking an experienced Operations Manager to oversee and optimize daily operations within a fast-paced digital marketing agency. The ideal candidate should be highly proactive, detail-oriented, and organized, with experience managing remote teams and working with flow charts and project management systems. The role aims to streamline fulfillment processes and remove the CEO from day-to-day operational management.
The Operations Manager will be responsible for project management, team coordination, and ensuring accountability for deadlines. They will play a critical role in optimizing workflows, standardizing processes, and ensuring that the team operates efficiently and effectively.
What You’ll Be Doing
Experience in a digital marketing agency is a plus.
- Rebuild and oversee the project management system (Zoho) and ensure alignment with business processes.
- Conduct and lead daily team meetings to track project progress and team accountability.
- Monitor and track deadlines to ensure timely delivery of client projects.
- Develop and optimize SOPs and workflows to improve efficiency.
- Collaborate with leadership to implement strategic initiatives that enhance operational performance.
- Ensure the smooth onboarding of new team members, providing guidance on workflows and expectations.
- Manage and optimize team productivity by identifying inefficiencies and resolving operational bottlenecks.
- Oversee team coordination across different time zones to maintain seamless communication and workflow execution.
Who are we looking for?
- 3+ years of experience in an Operations or Project Management role.
- Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.).
- Highly organized and detail-oriented with experience in workflow optimization and process standardization.
- Experience managing remote teams (ideally 8-10 people in an agency setup).
- Strong analytical skills with the ability to identify inefficiencies and implement effective solutions.
- Excellent communication skills with the ability to lead and motivate teams.
- Experience conducting daily stand-ups and team meetings to ensure project accountability.
- Experience working in digital marketing agencies is a plus.
Position: Operations Manager
Remote Status: Fully Remote
Preferred Location: South Africa, Latin America
Working Hours: 9 am to 6 pm EST
Salary: USD 2000 to USD 3000 per month
Internal Job ID: 0421