Business Support Manager

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

The Business Support Manager will form an integral part of the Learning Disability Directorate Leadership structure supporting quality, patient safety and experience, service development and service improvement.

The successful candidate will join a friendly and compassionate department who are motivated to provide the best possible care to adults seeking assessment psychological care and support. The Business Support Manager will help us achieve this aim through Administration Line Management, and by supporting core processes, attending to information governance and data quality as well as monitoring patient experience.

Main duties of the job

The Role Will Include

Providing advice and guidance to ensure effective planning, service development and project management.

Monitoring of quality indicators

Supporting and embedding audit

Collection, analysis and presentation of performance data

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications

Essential criteria

• Relevant degree or equivalent demonstrable knowledge and experience
• Project management qualification or experience commensurate to the same

Experience

Essential criteria

• Experience of working within a management structure and supporting clinical teams and departments
• Understanding of the quality, patient safety and experience agenda
• Experience and evidence of analysing, interpreting and presenting complex information
• Experience of leading on projects

Desirable criteria

• Experience of using health board systems