CUSTOMER SERVICE MANAGER ( Temporary)

Responsible from the service partners to the end customers on a national basis while providing the customers with one single point of contact for all topics concerning finished goods. Plan and manage the capacities and resources required for these material flows and reporting duties of all processes related to the O2C with full visibility and traceability. Pro-actively engage key customers, in conjunction with the Sales organization, to maintain required knowledge of customer’s practices, needs and strategies as they relate to forecasting, customer ordering processes, customer profitability management. Guarantee top quality of our products that reflects the premium brand of Red Bull along the supply chain and compliance with the local regulations related to food safety, consumer protection and any other relevant regulation for the Red Bull business.

All the responsibilities we’ll trust you with:

CUSTOMER FOCUS

Proactively identify/analyze/ implement client optimization / service uplift opportunities.

360º CUSTOMER MANAGEMENT

Including dealing with customer requests such as labelling, MOQ, penalties, increasing shelf-life request, unload and penalties contract cost, etc focusing on delivering an optimal service level, while focusing in Added Value tasks. Maximize customer fulfillment. Never Out of Stocks

PROCESS & DIGITALIZATION

Optimize the process through standardization and automation of related workflows within SAP or other IT tools.

O2C PROCESS OWNERSHIP

Ensure a clear, clean, transparent, and comprehensive Order to Cash flow including managing orders, credit notes, penalties until final invoicing to our customers.

REPORTING

Make sure to deliver month end processing. Support in providing required documentation and reporting during internal and external audits (Inventories, Orders, Invoices, etc.) Maintain system and database integrity. TEAM MANAGEMENT & DEVELOPMENT Direct management of the day-to-day running of the customer service team.

Your areas of knowledge and expertise that matter most for this role:

• Degree Business Administration or similar.
• Minimum 3-5 years of experience in either Operations, Planning, Logistics or Customer Service disciplines.
• Deep understanding of the B2C environment and managing multiple different customers.
• Strong project management skills.
• Knowledge of SAP is a must.( MM & SD modules)
• Celonis & Worfront knowledge is desired.
• Fluent in English and Spanish written and spoken
• Strong team player – driven, ambitious, with an inclusive approach
• An entrepreneurial “can do” attitude facilitated by continuous improvement and application of appropriate “best practices”.
• Ability to prioritize multiple activities .
• Profound analytical skills and creative problem-solving

Travel: 5%

The description of this job offer is intended to collect the information necessary to identify, in a general and non-exhaustive manner, the general characteristics of the position, with the aim of allowing those who wish to apply and participate in the selection process to do so with full legal guarantees. You are also informed that Red Bull España, S.L. will treat your application and those of other candidates with full respect for current legislation and fundamental rights; in particular, equal treatment and non-discrimination. Likewise, those who wish to start the process are informed that no rights can be expected as a result of this job offer.