Ecommerce Customer Service Assistant

As a result of our continued growth, this is an opportunity has for a highly motivated individual to develop a career in a thriving and progressive Ecommerce business.

The role is to provide outstanding customer service to our customers, suppliers and service providers across the business.

Responsibilities

You will as part of a team to deliver the very best for our customers which includes:

• Communicate with customers by email to resolve pre-sale and after-sale enquiries.
• Ability to build a rapport with customers to help them with enquiries including trade orders, product/stock information, tracking deliveries and returns.
• Take ownership of customer service requests, this may involve liaising with other departments across both White Hinge and Dee Set.
• Process customer orders in a timely manner to enable the warehouse operatives to pick and pack.
• Ability to identify ways to improve processes in order to improve sales, brand loyalty and the customer service experience.
• General administration duties

Skills/Experience Required

• Exceptional written skills and a keen eye for detail
• Demonstrating a commitment to developing your own knowledge and abilities
• The ability to work independently but also as part of a team
• Be resourceful and self-organised, with the ability to prioritise
• Ability to work under pressure and be able to adapt

Job Specifics

• • Working days: Monday – Friday
  • Contract type: Permanent
  • 37.5 hours per week
  • Salary £22308.00 per annum
  • Location: Fenton, Stoke on Trent

Closing date for applications: 14th March 2025