Director of Professional Services

Reprise is changing the way every company sells software.

For decades, every sales team and every marketing team has struggled to show their software. Failed demos are a meme of the modern business world. And if you can’t show your product, you can’t sell your product or run your business. Our founders felt that pain at multiple startups themselves and started Reprise as the world’s first demo platform for software.

Today we support the world’s largest companies. Tens of thousands of sales and marketing professionals demo their product every day through Reprise. We make our customers’ products look perfect: on every call, in every campaign, and on stage. We are the platform that enterprise business teams trust to get their jobs done.

The need for Reprise is only increasing. AI, integrations, and large amounts of data are now core to all software and yet, prohibitive to demo. Only with Reprise can business teams use AI to show perfectly-performing features with perfect data, every time, and with full control.

Reprise leads the “demo platform” category we started in 2020. Our growth is backed by leading investors: ICONIQ Growth, Bain Capital Ventures, Accomplice VC, and Glasswing Ventures.

We value smarts, diversity, and drive. Smarts because we need people that can learn quickly. Diversity because it makes all of our decision-making better. And drive because we are fundamentally operators — our bias is to get things done. Even if you do not meet 100% of the qualifications listed below, please consider applying anyway. We will consider candidates that do not meet all of the listed requirements.

About The Role

Reprise product experience platform was designed at its core to solve one of the main tools in a Solution’s Engineer storytelling arsenal: demos. With our platform exponentially growing, you have the opportunity to join the team that will set the gold standard for Professional Services.

As the Director of Professional Services you will help shape our Solution Architect team, playing a key role in scaling and optimizing a quickly growing, crucial part of our business. You will be responsible for hiring, managing, and developing a team of top performing Solution Architects while consistently exceeding revenue and renewal targets. The successful candidate will have hands-on experience in JavaScript, CSS, HTML, and front end web development.

In this role, you will report directly to the VP of Customer Success, and will work closely with Sales, Customer Success, Product, and other teams, ensuring the delivery of the best quality of technical assets.

What You Will Do

• Interview and hire a team of top performing Solution Architects
• Mentor, develop, and scale your team of Solution Architects by providing regular coaching, leading weekly 1-1s, and consistently challenging your team
• Identify opportunities to expand service offerings, including training, consulting, and implementation services
• Work closely with Sales and Customer Success teams to create compelling service packages that accelerate customer time-to-value and increase retention.
• Establish best practices for working with cross-functional teams including Sales, Marketing, Product Management, Engineering, to share Reprise’s vision
• Develop and optimize service delivery methodologies that streamline customer onboarding and product adoption
• Collaborate with Product and Engineering teams by providing feedback on common customer pain points and feature enhancement opportunities
• Measure and monitor performance of your team through utilization rates, billable hours, gross margins, and customer retention

Qualifications

• 8+ years of experience in Professional Services or a related field in a Saas organization
• Hands-on experience in JavaScript, CSS, HTML, and front end web development, is a requirement for success in this role
• Leadership experience managing and scaling a team of top performing Solutions Architects or Professional Services Consultants
• Demonstrated experience in building out KPIs that track success and inform decisions
• Deep understanding of customer lifecycle management
• Strong analytical mindset with the ability to make data-driven decisions
• Dedication to teamwork and a commitment to problem solving
• Demonstrated success in partnering with Sales Leadership to position services as part of the sales process
• Ability to adapt to new and dynamic environments – we are a startup
• Strong interpersonal and presentation skills

Benefits

• A competitive salary for the market
• Flexible vacation policy and three day weekends each month
• Health, Vision, Dental Insurance Options, FSA/HSA Options
• Parental leave
• 401(k)
• Long and short term disability
• Fully remote company with employees spread across the United States
• WeWork All Access membership
• Joining an experienced, multiple-previous-startups crew

At Reprise we believe that startups have the responsibility to progress equity in the workplace and beyond. We are not just committed to, but passionate about building a diverse and inclusive work environment. Every candidate seeking to join Reprise is provided an equal opportunity for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, citizenship, disability, gender identity, or Veteran status.