Administrative Officer

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Administration Officer – Automotive Servicing RBBO

L 4.1

Schedule: Monday to Friday 8:30AM-5:30PM / Saturdays 4 hours upon request

Purpose

Contributes to the overall success of the Automotive Servicing GBS-DR team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Provides Administrative And Processing Support By

• Accurately processing daily assigned functions which may include preparing mortgage payout statements, processing mortgage or loan payments or payouts, completing property tax activities, actioning system generated reports or notifications and completing mortgage related maintenance activities.
• Verifying the accuracy, completeness, and authorizations of activities/work, correcting the data, and documenting the error.
• Completing all assigned tasks with a high level of accuracy and attention to detail.
• Identifying policy/process non-compliance situations.
• Monitoring and prioritizing daily workloads to ensure completed within the published Service Level Agreements.
• Preparing and checking returns and reports.
• Checking and authorizing transactions within defined limits.
• Conducting investigations to resolve exception situations. Preparing and responding to case correspondence as required.
• Providing guidance and training of other team members.
• Assisting with the implementation of required changes (e.g. policy, process, systems etc.).
• Performing related sundry duties as assigned, including providing coverage on a variety of jobs within a unit as determined by the day-to-day operational requirements.

Ensures customer service is consistent with Global Operations and Bank values by:

• Ensuring a high level of professionalism is maintained during all interactions with other Bank staff. Notifying the supervisor/assistant manager/manager, as appropriate, when processing delays occur.
• Maintaining the confidentiality of customer information.

Maintain strict adherence to established operating and security procedures by:

• Adhering to established Bank regulations and procedures within assigned authority and Responsibility
• Maintaining all keys, combinations and passwords assigned to custody in accordance with Bank regulations.
• Reporting any unusual occurrences or fraudulent activity to the manager immediately
• Completing all required training (e. g. Anti-Money Laundering; Guidelines for Business Conduct, Privacy)

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience

• High School diploma and a minimum of 2 years of relevant working experience
• Basic Computer Skills, including common software tools (Microsoft Office products)
• Language Skills – Advanced English language skills

Ubicación(s): República Dominicana : Santo Domingo : Santo Domingo Este