Head of Customer Success & Support (m/f/d)

As Head of Customer Success & Support, your mission is to ensure that every interaction with voize creates a meaningful, positive experience for our customers. You will focus on building long-term relationships and a customer-first strategy, helping them achieve their goals by unlocking the full potential of voize. By creating a culture of success and collaboration, you will make sure that voize delivers more than just a product—it will deliver an experience that empowers customers to thrive.

If you’re passionate about creating remarkable customer experiences, leading high-performing teams, and ensuring AI-driven workflows drive success at scale, this role is for you!

? Your Daily Business – No two days are alike

• Lead and scale the Customer Success team – build and nurture a high-performing, customer-centric team focused on delivering outstanding experiences
• Drive customer success and adoption – use a data-driven approach to understand customer needs, help them get the most value from voize, and enhance their overall experience
• Create a customer-centric strategy – proactively design initiatives and frameworks that ensure a smooth customer journey and drive long-term satisfaction
• Develop customer health scoring systems – use data and customer feedback to anticipate needs, identify risks, and seize opportunities for further success
• Be the voice of the customer – ensure that insights from customers shape product development, making voize even better and more impactful
• Foster continuous improvement – work closely with leadership and cross-functional teams to refine processes and evolve the customer experience

? Your Skillset – What You Bring To The Table

• Substantial leadership experience in B2B SaaS Customer Success, ideally with workflow-heavy products and enterprise customers
• Experience building customer-first teams that focus on the full customer lifecycle and creating meaningful, high-impact relationships
• Proven track record in driving customer success – using data, feedback, and strategies to increase satisfaction, loyalty, and retention
• Strong analytical and strategic mindset – you know how to track success, measure customer outcomes, and turn insights into action
• Exceptional collaboration skills – you can work effectively across Product, Sales, and Engineering teams to ensure customer needs are at the forefront of decision-making
• Experience mentoring and developing teams, helping them grow professionally while staying focused on delivering exceptional experiences
• Fluent in German and proficient in English (C1)
• Hybrid office life fits you – this role requires you to be in Berlin 2 days a week

? Our Success Mindset – How we work at voize

• You have a customer-first mindset, always thinking about how to make every customer interaction exceptional
• You are data-driven and strategic, using insights to guide decisions and build scalable solutions for customer success
• You value open communication and collaboration, ensuring customer feedback is shared across the company and influences product evolution
• You thrive in a fast-moving startup environment, taking ownership and making an impact with a hands-on approach

? Growing together – what you can expect at voize

• Become a co-creator of our success with virtual stock options
• Our office is in Berlin, with remote work options
• Flexible working hours – because we trust you to know when you work best
• Access to learning platforms like Blinkist, Audible, and more
• Regular work weeks and team events to foster collaboration and team spirit
• We are a fast-growing startup, providing excellent opportunities for rapid personal growth
• Your work will make a real impact, helping to alleviate the workload for healthcare professionals
• Free Germany Ticket and Urban Sports Club membership
• 30 days of vacation—plus your birthday off

? Ready to talk? Apply now! ?

We look forward to your application and can’t wait to meet you—no matter who you are or what background you have!