Warranty Claims Specialist

POSITION TITLE: Warranty Claims Specialist

REPORTS TO TITLE: Warranty Supervisor

General Function

The primary responsibility of the Warranty Claims Specialist is to review data related to claims including process and payment. Analyzing warranty claims to document trends to mitigate future risk and exposure.

Essential Functions

• Answer telephones – Log all incoming and outgoing phone calls and direct calls appropriately and as needed.
• Resolves customer questions related to the technical department and the product warranty.
• Organize and update file systems, both electronic and paper.
• Update and maintain departmental databases/spreadsheets and monthly reports.
• Research, review, create and edit documents, correspondence, letters, forms, checklists and more using MS Office and Adobe Software.
• Organize invoices, request and obtain required approvals, submit payment requests to Accounting.
• Arrange conference calls, scheduling meetings and document meeting minutes and decisions
• Requests all information from internal or outside sources to ascertain completeness and validity of claim including coordination of benefits information.
• Other projects and assignments as needed

Skills

• Critical thinking and good judgment
• Time management
• Must be able to effectively diagnose and solve problems
• Superior oral and written communication skills as well as interpersonal skills
• Must be self-motivated, goal oriented and able to work as a team
• Ability to multi-task and adapt to a changing environment
• Solid Analytical skills and attention to detail

KNOWLEDGE

• Bachelor’s degree in business administration, a technical field or an insurance related field
• Moderate skills in MS Word, Excel, PowerPoint.