Area Customer Care Manager
Job Description
Responsibilities & Key Deliverables
- To ensure service process and handle warranty management for all channel partners.
- To analyze the technical complaints of the vehicle in the field.
- To rectify defects in vehicles / overhaul aggregates.
- To maintain and handle internet based warranty.
- Ensure implementation of service processes at channel partners.
- Development of secondary channel.
- Feedback on companies as well as competitors’ products.
- Training of service managers.
- Work out special service support for strategic customers with channel partners.
- Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
- Secondary network for spare parts sales.
- Guide channel partners for manpower/facilities/equipment optimization.
- To ensure profitability of workshops of channel partners.
- MIS on service.
- Spare parts inventory management.
Preferred Industries
Management Consulting
Education Qualification
- Diploma in Engineering
- Bachelor of Engineering
- Diploma in Engineering in Mechanical
- Bachelor of Engineering in Mechanical
General Experience
10 – 12 Years of experience
Critical Experience System Generated Core Skills
- Capability Building
- Service Orientation
- Customer Satisfaction
- Customer Sensitivity
- Service Management
- Service Initiatives & Campaigns
- Service Business Planning
- Defect Rectification
- Product Knowledge – Aggregates
- Service Processes
- Training & Development
- Customer Support
- Service Support
- Sales
- Developing Channel Partners
- MIS Reporting
- Inventory Management
System Generated Secondary Skills
- Product Knowledge & Application
- Service Strategy
- Manpower Management
- Warranty Management
Locations
- Kolkata, MTBD-Kolkata, IN