Sales Operations Manager, Hong Kong
Job Description
This role carries overall accountability for Hong Kong revenue with strong focus on providing excellent customer service to our trade partners. The Sales Operations Manager will be working closely with the Sales Manager in building and managing relationships with agents and acting as an Account Manager for selected accounts. Significant part of the role will involve understanding local market trends and customer behaviors impacting distribution and provide hands-on support for key partners.
In Addition To This, The Main Responsibilities Include
- Overall responsibility for building, maintaining and improving Finnair’s sales, marketing & distribution activities in the local market
- Account management and representation of Finnair during trade events, actively supporting Sales Manager in product trainings and briefings
- Act as main point of contact to trade partners, providing excellent support and customer care
- Continuous monitoring of market trends, observe competitor activity, and reports on findings
- Responsible for creation and distribution of trade memos and newsletters
- Responsible for taking an active role in the Finnair’s irregularity situation, service recovery, and claim management in the local operations
Our Expectations
- Good teamwork, communication and project management skills
- GDS knowledge, experience in Ticketing and Reservation matters
- Independent and active support of sales team on corporate, leisure and groups segments to enable first class customer service
- Positive, hands-on approach with strong problem-solving skills
- Willing to learn new systems to complete admin tasks
- Fluent in English and Cantonese
This is a hybrid role of operational support and account management. Being a flat, cross-functional organization, we are looking for someone with positive approach and “can do” attitude. We wish you have a minimum 5 years of work experience in sales and/or operational roles as well as a proven track record with references. Former experience with airlines and/or travel industry, particularly in Groups and Tour Operators segment is seen as an advantage.
The employee must have all the legal rights to reside and work in Hong Kong as Finnair will not arrange any work permit and/or visa.
Working At Finnair
We offer you an exciting opportunity to work in the fast-changing aviation and international travel industry in a culture that drives and enables professional development and continuous improvement. You will be supported by internally highly rated supervisory work with modern leadership practices that we constantly develop. We are happy to enable our employees to enrich their lives and fulfill their travel dreams by offering a wide leisure travel benefit.
Want to join the team? Get on board! Please submit your application with your CV, cover letter and salary expectation as soon as possible, but no later than Sunday, 9 March 2025.
Please note that the hiring process includes a pre-employment security clearance.
For more information, please contact [email protected] (in English).
Please be aware that applications submitted via email won’t be taken into consideration.
Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, to bring together multiple views to foster our business success. According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self.