Customer Service Executive
Job Description
INDmoney is a Super Money App for personal finance management and investments in Indian Stocks, Mutual Funds, and US Stocks. Launched in 2019, our mission is to improve the financial lives of people by helping them plan, save, and invest through a single, powerful platform.
Role: Customer Support Executive
Experience: Minimum 1+ years in a customer-facing role
Employment Type: Full-time
Shift: Day Shift
Working Days: 6 days a week( and 1 rotational Off)
Key Responsibilities:
- Interact with customers through email and calls to resolve queries and complaints
- Provide support on trading, portfolio management, and account-related issues
- Coordinate with internal departments to ensure timely resolution of customer queries
- Utilize customer service tools such as Freshdesk and CRM tools effectively
- Maintain adherence to Quality and Compliance Guidelines while delivering a prompt solution
- Exhibit quick decision-making abilities to respond to customer inquiries
- Ensure customer satisfaction through efficient and quality-driven service
- Maintain a positive, empathetic, and professional attitude toward customers at all times
Key Requirements:
- Bachelor’s degree is a must
- 1+ years of experience in a customer-handling role
- Excellent verbal and written communication skills in both English and Hindi
- Ability to multitask, prioritize, and manage time effectively
- A passion for going beyond the call of duty to assist customers
- Candidates with experience in stock broking, financial services, or a related field will be preferred
- Comfortable working in a 6-day workweek
Employee Benefits
- Competitive base salary
- Comprehensive health insurance benefits
- Opportunities for professional growth and development
Why Join Us?
At INDmoney, we believe in empowering our team to make an impact. By joining our dynamic team, you’ll contribute to transforming how people manage their finances while growing your career in a supportive and growth-oriented environment.
Ready to make a difference? Apply now to join the INDmoney family!