Customer Success Manager

About the company :

At Jisr, you’ll enjoy a welcoming and casual environment, company retreats, and the ability to interact with and learn from a growing Startup. We work hard and care about our most prized asset – our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues

Job overview:

To play a key role in ensuring the success and satisfaction of the organization’s most valuable customers. This role typically involves a higher level of responsibility and a focus on more strategic , long-term relationships with key clients

Responsibilities:

• Manage a Portfolio of Key Accounts: Build and nurture strong, trust-based relationships with key customers.
• Develop Comprehensive Success Plans: Create tailored strategies that ensure customer success, product adoption, and growth.
• Gather and Leverage Customer Insights: Understand customer needs and challenges to tailor solutions that drive adoption and satisfaction.
• Engage Key Stakeholders: Identify and align with multiple stakeholders to address their diverse needs and ensure the success of product adoption.
• Provide Strategic Guidance: Offer consultative support to facilitate change management and maximize the value of our solutions.
• Keep Customers Informed: Regularly update customers on product updates, new features, and upcoming enhancements.
• Drive Renewals and Revenue Growth: Proactively manage renewals and identify opportunities for upselling and cross-selling.
• Resolve Issues Promptly: Address and resolve escalations effectively, minimizing impact on the customer experience.
• Mitigate Churn Risk: Anticipate potential churn, flag risks early, and collaborate on anti-churn strategies.
• Utilize Data for Decision-Making: Use customer health metrics to identify trends and provide data-driven recommendations.
• Advocate for Customers: Serve as the customer’s voice within the company, ensuring their needs and goals are met.
• Communicate Success and Align Teams: Share progress, success stories, and coordinate with internal teams to deliver exceptional customer experiences.

Requirements:

A minimum of a bachelor’s degree in a relevant major: Business, Marketing, or related field.

3 to 5 + years of relevant Customer Success experience or a related field.