IT Support Specialist – Australia

We are seeking a motivated IT Support Specialist/Systems Administrator to join our team. As the IT Support Specialist/Systems Administrator, you will be responsible for deploying new systems, contributing to IT projects as required, and maintaining the day-to-day operation and maintenance of sales, marketing, systems, and IT tools within the Zoho One Business Suite.

Responsibilities:

• Deploy new systems and contribute to IT projects as required
• Audit our systems and identify gaps, recommend and implement solutions
• Provide day-to-day IT and systems support & solutions for a team of 50 people using helpdesk tools
• Set up and manage IT software and user accounts for new starters, including remote setup for team members in AU, IN, PH, Fiji
• Maintain a telephony system (RingCentral), a rostering platform (Acuity)
• Manage day-to-day operation and maintenance of Sales, Marketing, Systems, IT tools within Zoho One Business Suite
• Manage IT assets, including asset registers, storage, and repairs
• Work with open APIs to create integrations for 3rd party tools and St Trinity tech stack
• Support ongoing technical training programs for St Trinity staff
• Ensure appropriate documentation is created and maintained regarding services and systems

Requirements

• Completion or near completion of Diploma/Degree in Computer/IT Discipline
• IT support experience
• Telephony system experience
• Strong technical knowledge in Microsoft Windows 11 OS, Microsoft Office Suite, Google Workspace
• Working knowledge in Office 365 Tools such as SharePoint Online, MS Teams, Planner, OneDrive for Business
• Strong diagnostic skills and an analytical approach
• Strong communication skills, with the ability to liaise with stakeholders at all levels
• Knowledge/Exposure in CRMs preferably Zoho

Desirable:

• Working knowledge in SQL
• Knowledge in data visualization with Analytics tools such as Power BI, Tableau
• Working knowledge of basic web page development tools such as Unbounce, WordPress

If you are a proactive, detail-oriented IT professional with a passion for problem-solving, we encourage you to apply for this exciting opportunity.