E-commerce Operations Specialist – Freelance, Remote
Job Description
Department: Boutique Client
Location: Philippines
Compensation: $5.00 / hour
Description
About the Client
Our client is a pioneering e-commerce company specializing in premium subscription boxes and retail products in the smoking accessories industry. Based in Las Vegas, they’ve established themselves as an innovative brand known for their curated monthly subscription services. Their commitment to quality and customer satisfaction has earned them over 34,000 positive product reviews.
Why this role exists
The E-commerce Operations Specialist will play a vital role in managing and optimizing the company’s Amazon marketplace presence. This position is essential for maintaining product listing quality, enhancing advertising performance, and ensuring excellent customer service standards across the platform.
The Impact you’ll make
Amazon Listing Management
- Create and replicate product listings manually
- Ensure compliance with Amazon guidelines
- Monitor and update product information
- Maintain listing accuracy and consistency
Advertisement Analysis
- Review advertising campaigns
- Analyze performance metrics
- Recommend optimization strategies
- Track campaign results
Customer Service
- Handle customer inquiries professionally
- Process and resolve customer issues
- Maintain high service standards
- Document all customer interactions
Team Collaboration
- Work with sales team on strategy implementation
- Share performance insights
- Support listing optimization initiatives
- Maintain effective communication
Skills, Knowledge and Expertise
Required:
- Proven experience with Amazon Seller Central
- Strong background in customer service
- Experience in creating/managing product listings
- Knowledge of Amazon advertising platforms
- Demonstrated ability in e-commerce operations
- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
Your Superpowers:
- Detail-oriented mindset
- Strong analytical abilities
- Excellence in written communication
- Self-motivated work ethic
- Multi-tasking capabilities
- Problem-solving skills
- Amazon platform expertise
- Process-driven approach
You should apply if…
- You excel in Amazon marketplace operations
- You’re passionate about e-commerce
- You have strong attention to detail
- You enjoy analyzing and optimizing performance
- You thrive in a fast-paced digital retail environment
What to expect…
Work Setup:
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
- Monday to Friday from 8 AM to 5 PM PST (Pacific Standard Time)
- 40 hours per week
Compensation:
- $5 per hour
- No benefits package included
Benefits
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