Support Specialist

In a digital world where users want easy transactions, Nymcard aims to simplify payments. Built from the ground up, our platform enables developers to launch new programs with speed, security, scalability and support. We are obsessed with making the complex easy. With the modern infrastructure that we offer through our open API’s, we believe we are the leading card issuing platform in the region.

We are not just in the business of building software, we are in the business of enabling interactions. Companies of all sizes within the MENA region and across the globe from FinTech, E-commerce, Travel, On-Demand Delivery, Expense Management & Digital Banking trust NymCard to help them interact better with their users and enable them to experience frictionless payments at every transaction.

Our mission is to enable companies to launch frictionless payment programmes with our modern infrastructure, at record speed.

Responsibilities

• Collaborate with Client and Operations Team to ensure customer queries are duly addressed.
• Analyze functional and technical cases and provide a resolution in accordance with agreed customer metrics
• Maintain status of problem resolution and stake holders on resolution status
• Responsible to work with global business teams and SMEs to understand and analyze functional requirements
• Prioritize and execute the operational tasks
• Work in different shifts round the clock
• Provide adhoc support over the weekend
• Provide service desk support to all stakeholders
• Ensure all issues are properly logged
• Properly escalate unresolved issues to appropriate internal teams
• Monitor application status & performance and escalate issues to relevant stakeholders
• Document known issues & solutions and ensures adequate internal communication of problem resolution

Qualification

• 2+ years of experience in L1 application/production support, backend operations for payment/banking solutions
• Should have Working Experience on ISO 8583
• Should have hands on working experience in Unix
• Should have hands on working experience in Oracle 11g/12c, Postgres, MongoDB
• Ability to write and execute SQL queries to validate data
• Understanding of object-oriented programming, distributed systems, web technology and web protocols (HTTP, TCP/IP)
• Scripting knowledge of UNIX, and PYTHON will be plus
• Knowledge on JAVA, C++ will be a plus
• BE/MCA or relevant technical discipline required