Customer Support Executive
Job Description
On a given day, you will:
- Be the voice of Deriv, providing expert guidance to traders navigating our platforms and products
- Solve complex trading-related challenges through multiple channels, including live chat and email
- Partner with cross-functional teams to transform customer feedback into actionable platform improvements
- Champion customer needs by identifying trends and proposing innovative solutions
- Guide and mentor fellow team members as you grow into a senior role
- Ensure compliance with financial regulations while maintaining exceptional service standards
- As a senior member of the team, act as the face of the team, offering expert leadership and guidance to resolve customer issues, drive product updates, and deliver hands-on training to empower the team
You may enjoy working with us if you:
- Thrive on solving complex problems and finding creative solutions
- Like to experiment with AI tools
- Get energised by helping others succeed
- Love learning about financial markets and trading platforms
- Enjoy working in a fast-paced, dynamic environment
- Are comfortable with change and adapt quickly
- Take pride in delivering exceptional customer experiences
We would love to work with you if you:
- Have outstanding written and verbal communication skills in English and French
- Demonstrate natural empathy and a customer-first mindset
- Are comfortable working shifts, which will be clarified at a later stage
- Have experience in customer service (financial services experience is a plus)
- Show potential for leadership and mentoring others
- Have experience or enthusiasm for embracing AI technologies
Benefits:
We pay competitive salaries based on your skills, qualifications, experience and market rates. Additionally, you’ll be eligible for an annual bonus based on individual and company performance.
When you join Deriv, you will be supported in growing your career in our company. You can expect to have a personalised Learning and Development programme as well as the costs covered for relevant professional development and education related to advancing your career at Deriv.
As a Customer Support Executive at Deriv, you’ll be based at our modern office in Mauritius, where global finance meets tropical paradise. Our Mauritius hub is crucial to Deriv’s strategic and customer-centric operations, hosting key teams that drive our trading innovations forward. You’ll experience a workplace culture that balances professional excellence with island-style warmth, featuring regular team activities and professional development opportunities. Our contemporary office space offers both collaborative areas and quiet zones. At Deriv Mauritius, we set the standard for technological achievement and workplace culture, merging automation, creativity, and innovation in a dynamic environment. Join us to make a global impact while enjoying the unique balance of professional growth and an enviable island lifestyle.
Our culture is unique, and we live by our values and leadership principles, so it’s worth learning more about Deriv’s culture .
Ready to make your mark in the world of online trading? If you’re passionate about delivering exceptional customer experiences and ready to grow with a global leader, we want to hear from you. Join us in shaping the future of trading support at Deriv.
Deriv is an equal opportunity employer committed to diversity and inclusion. We take pride in our Great Place to Work and IIP Platinum certifications, which reflect our commitment to creating an exceptional work environment. Join us and help build the future of online trading while working alongside top talent from over 80 nationalities.