Customer Operations Executive

At Exodus, we love adventure travel and always have. We first took a group of travellers to the Himalayas 50 years ago and have since expanded to every continent of the planet. Today, we offer hundreds of itineraries across the globe, focusing on responsible travel that supports local communities and preserves the environment while aiming to provide meaningful experiences to all who travel with us.

We are hiring a Customer Operations Executive to join our team. Reporting to the Customer Operations Team Leader, you will play a key role in ensuring exceptional service and seamless communication, helping to deliver unforgettable adventures for our clients.

Working mostly Monday to Friday (with some occasional weekends), in a hybrid pattern with 2 days a week working in our Century City office. You will work 10:00am – 6:30pm or 11:00am – 7:30pm (reflecting UK time) to support UK clients.

What we’ll offer:

• Competitive salary + bonus scheme
• 21 days annual leave plus a day off for your birthday and SA public holidays
• Medical Aid, Life insurance and Pension Fund
• Travel opportunities and discounts

What you’ll do:

• Create, verify, and send Tour Manifests to suppliers.
• Manage room allocation and availability for trips.
• Request and confirm extra services (e.g. airport transfers).
• Handle client questions pre-travel via phone and email.
• Update clients on flight and itinerary changes with relevant teams.
• Process payments and send updated documents documentation for extra services arranged post-sales
• Manage administration of all group visas, permits and tourist cards
• Process client cancellations.
• Follow up on missing details with the Support team.
• Coordinate trip change letters with Aviation and Product teams.
• Maintain trip details, including Land Only client info and supplier logs.
• Follow up with the Customer Services team for any declared customer pre-existing medical conditions or tour suitability

What you’ll bring:

• Experience in a customer-facing role ideally within the travel industry
• Strong verbal and written communication skills
• Friendly, professional, and always customer-orientated
• Skilled in handling client requests efficiently
• Ability to manage workload in a fast-paced environment
• Knowledge of South Africa, Botswana, and Zimbabwe as a travel destination would be highly desirable
• A passion for adventure travel is always welcome!

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: [email protected]