Client Services Manager

Digonex’s Client Services team is seeking a Client Services Manager with the drive, communication and organizational skills needed to support our expanding client roster.

Who we are (the company):

Digonex is a leading provider of customized dynamic pricing solutions to clients in the arts & entertainment, attractions, cultural institutions and tour operator sectors. Our technology is the result of almost two decades of research and development in pricing science. Our team of PhD economists utilizes dozens of variables to develop an automated and customized pricing solution for each client to accelerate revenue growth and achieve other critical strategic objectives. We are known for the effectiveness of our solutions, our “high touch” service model and our dedication to client satisfaction.

What you’ll do (the job):

• Build strong relationships with clients in your assigned portfolio and remain in regular communication with them.
• Be the in-house expert on your assigned clients as well as the main intermediary between them and internal Digonex teams (Economists, Data Analysts and Developers).
• Respond to client requests and other needs promptly.
• Generate reports and presentations as needed for client meetings.
• Set up and train new users of our software.
• Understand the client’s high-level business challenges while functioning as an advisory resource.
• Communicate effectively with client-specific, internal project teams including project managers, software developers, data analysts, economists, and other client service managers.
• Set appropriate client expectations and ensure that those expectations are met.
• Back up other Client Services team members as needed.

What you’ll need (Skills):

• A strong service mentality and passion for working with clients
• Strong communication skills – both verbal and written
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) for presentations and report creation
• Strong initiative and an ability to excel at both individual and team-based work
• Strong organizational skills and attention to detail
• Strong problem solving and analytical skills
• Previous client service experience with responsibility for a portfolio of clients
• Previous experience in the attractions or performing arts industry, or experience working with a ticketing platform or for a ticketing software provider, strongly preferred
• Bachelor’s degree strongly preferred but not required

Additional details:

• While Digonex is based in Indianapolis, Indiana, we currently operate as a hybrid virtual company. We have office space in downtown Indianapolis but many of our employees work remotely either part- or full-time.
• As such, we are interested in speaking with any qualified candidate living in the United States. (Candidates in the Indianapolis, IN area are welcome, but not required, to work from our office).
• For employees working remotely, occasional travel to Indianapolis may be required for internal meetings (travel expenses paid by the company). Planned frequency is approximately quarterly.
• H-1B visa sponsorship is not available for this position.

The Digonex culture carries at its heart the belief that, in order to succeed, a company must take risks, treat its people well, and give them the tools they need to win. Digonex has earned this valued reputation by setting high standards for excellence while creating a fun, exciting and innovative workplace, where every

individual is part of the team.

Founded in 2000, and a subsidiary of Emmis Communications Corporation since 2014, Digonex is a leading provider of dynamic pricing solutions across a variety of industry sectors including attractions (e.g. zoos, museums, theme parks), live entertainment, and sports teams. Because our employees are the key to our success, Digonex offers strong benefits and incentives, including health, dental, vision and life insurance and a 401(k) contribution plan.