IT Specialist

Under general supervision, directs and administers all functions and operations of the City’s information technology systems including network components and identifies, troubleshoots and resolves problems encountered by City-wide users of various servers and desktop systems, City network and other computer technology; troubleshoot and solve local-area network problems; provide technical support to end-users regarding optimal set-up for software, hardware and network use; install, configure and troubleshoot a wide range of network and data communications software and hardware; train users in various software applications and network-related procedures; and perform related work as required.

Primary Duties And Responsibilities

The following duties are not intended to serve as a comprehensive list of all duties performed by the individual in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be to perform additional, position-specific duties as assigned.

• Identifies, troubleshoots and resolves hardware, software and network related problems encountered by city employees, the Internet, PCs and new computer technology.
• Configures and installs Windows workstations in response to the demands of a high-speed network and cloud environment.
• Trains end-users on the use and features of the various operating systems and applications on the various platforms.
• Responsible for the day-to-day monitoring of the health of workstations.
• Installs and troubleshoots city and remote-site network infrastructure, including a wide variety of local area network equipment and software.
• Tracks and logs requests; monitors progress, tracks problem resolution, identifies patterns of failure, research bug fixes and implements solutions; communicates with IT Director regarding unsolved problems.
• Maintains documentation of existing network architecture.
• Works with vendors to resolve hardware operating system issues; research and tests possible solutions and implements solutions. Analyzes bugs in system and application software; research and tests possible solutions; implements solutions.
• Performs inventory of personal computer hardware and software for the city; and arranges for disposal of unneeded or obsolete equipment.
• Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.
• Maintains working knowledge of all current developments in the local area networking, personal and laptop computing and communicating industries.
• Enforces the City’s network security and installation procedures.
• Ensures that job duties are completed in strict adherence to established safe work practices.

Minimum Qualifications

Required knowledge, skills, and abilities:

• Capabilities and limitations of various computer systems, including local area networks and wide area networks.
• The principles of information systems design, related to multi-protocol, multi-platform client/server environments.
• Local Active Directory, Azure AD and Office 365 Administration.
• Familiarity with desktop operating systems and various software applications.
• Project organization, management, and control.
• State of the art hardware and technical software including its evaluation and utilization.
• Installing and operating a variety of software programs, peripheral equipment, and telecommunications equipment; maintaining existing software programs and computer systems.
• Troubleshooting common hardware and software problems.
• Meeting project deadlines.
• Communicating effectively verbally and in writing.
• Modern office procedures, methods, and equipment including computers, computer applications such as word processing, spreadsheets, and statistical databases.
• Working cooperatively with other departments, agency officials, and outside agencies.
• Structure, organization and inter-relationships of city departments, agencies, and related governmental agencies and offices affecting assigned functions.
• English usage, spelling, grammar, and punctuation.

Education And Experience

• Associate’s degree with at least two years of coursework in computer sciences and current experience providing Level Two technical desktop and network support in a large multi-platform and multi-operating systems environment; OR one year of experience in an IT related field and pursuing ongoing education/certifications.
• Experience implementing local area networks using multi-operating systems and platforms, network and computer troubleshooting and problem-solving skills , including knowledge of networking theory, principles, and practices.
• Specific knowledge of basic networking and Windows Server environments.

Physical Requirements

• Work is performed in a standard office environment.
• May be to travel to various sites, locations and/or events/conferences.?
• Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing ladders, or walking.?