Nike – Lead

As a Lead, your mission is to take ownership of specific areas within the store, ensuring operational excellence and driving commercial success. You’ll play a key role in creating a positive and collaborative work environment while embodying Nike’s values and ethics. By setting the standard for teamwork and performance, you’ll inspire your colleagues and contribute to an exceptional consumer experience.

Key Responsibilities Leadership and Team Management

• Team Oversight: Schedule employee shifts, assign duties, and provide clear direction and feedback during shifts.
• Role Model: Demonstrate best practices and set a high standard in your area of responsibility.
• Training and Development: Train and coach new employees, fostering their growth and success.
• Conflict Resolution: Address customer and employee complaints promptly and resolve conflicts within the team.
• Feedback Loop: Provide constructive feedback to both team members and management to improve operations and foster development.

Operational Excellence

• Store Operations: Support and manage store opening and closing processes in alignment with company procedures.
• Health and Safety: Ensure health and safety standards are followed and enforced.
• Equipment Maintenance: Inspect store equipment and communicate repair or replacement needs to management.
• Problem-Solving: Proactively address operational challenges to ensure a smooth and efficient workflow.

Fostering a Positive Environment

• Team Culture: Promote a positive work environment where employees feel supported and motivated.
• Collaboration: Build strong relationships with team members, encouraging open communication and teamwork.
• Customer Focus: Handle customer concerns with professionalism, contributing to a premium shopping experience.

Qualifications & Experience

What You’ll Bring to the Team

• Proven experience in a similar leadership position, with a demonstrated ability to meet and exceed targets.
• Previous experience in coaching, training, and developing team members to achieve success.
• In-depth knowledge of the brand and the ability to embody and represent its attributes.

Skills & Attributes

• A commercial mindset, with the ability to identify and act on opportunities to improve store performance.
• Excellent communication skills at all levels, with fluency in English (spoken and written).
• Flexibility and adaptability to meet the dynamic needs of the business.
• Strong relationship-building skills and a collaborative mindset.
• Proficiency with business systems and familiarity with the latest technology.
• Passion for learning, growth, and representing the Nike brand with enthusiasm and integrity.

Availability

• Willingness to work weekends, evenings, and holidays as needed.

Why Join Nike?

At Nike, we believe in empowering leaders who inspire others to reach their potential. As a Lead, you’ll have the opportunity to make a meaningful impact on your team, customers, and the store’s success. We value innovation, teamwork, and a passion for excellence—and we’re excited to have you help drive our mission forward.