Quality Analyst (50%-100%) – Admission and Transfer Center
Job Description
The Quality Analyst provides recommendations to management regarding training and potential interventional measures. They collaborate with the ATC leadership team to determine needs and opportunities for ATC staff and supervisors to improve accuracy. The Quality Analyst works with leadership to improve assigned processes as needed in accordance with policies and procedures. They may perform other duties as assigned.
The ATC Quality Analyst position may be filled by one full-time employee at 100% effort (40 hours each week) OR, two part-time employees at 50% effort (20 hours per week).
- Collect, organize, monitor, and distribute information related to quality and process improvement functions, including compliance and documentation of quality management standards.
- Monitor incoming phone calls and audit Epic documentation for quality assurance.
- Build, maintain and test quality assurance forms.
- Provide feedback to leadership to aid in performance evaluation and staff education. This includes productivity statistics, documentation accuracy, and guideline adherence.
- Provide significant markers and recommendations to management for potential interventional measures.
- May perform other duties as assigned.
- Initiate data collection activities; collect and analyze data.
- Perform ad hoc requests for reporting.
- Validate data for accuracy.
- May provide recommendations to identify and address root causes.
- Coordinate program planning activities.
- Audit quality and operational processes to assure compliance.
- Assist in the preparation for and on-site hosting of external inspections.
- Collaborate with ATC leadership team to determine needs for staff to improve transfer processes.
- Assist with preparing and presenting training programs.
Required Qualifications
- A Bachelor’s Degree or an equivalent combination of education and experience is required.
- (Typically) 6 months – 1 year administrative experience.
- Excellent written and verbal communication, which includes presentations, public speaking, and strong problem-solving skills.
- Must have strong customer service skills and enjoy working as a team.
- Must be proficient in computer software applications, including spreadsheet and database applications, including MS Excel and Access.
Desired Qualifications
- Experience with hospital operations and/or Ambulatory Clinic operations.
- Knowledge of University of Iowa Health Care policies, procedures, and regulations.
- Experience with the Epic system.
- Experience using Tableau software.
- Demonstrated experience in data mining and analysis.
- Prior experience with auditing and validating data.
- Relevant healthcare analysis experience.
Application Process: In order to be considered, applicants must upload a cover letter and resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 14 calendar days.
This position may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be asked to provide five (5) professional references. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Please contact [email protected] with any questions.
Additional Information
- Classification Title: Qual & Op Improv Coordinator
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: Hybrid within Iowa
Compensation
- Pay Level: 3A
- Starting Salary Minimum: 41,541
- Starting Salary Maximum: Commensurate
Contact Information
- Organization: Healthcare
- Contact Name: Jill Presler
- Contact Email: [email protected]