Requestor Support Specialist

COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey.

Job Description

HealthMark Group is looking for bright, energetic, and motivated people to join our company. Our Requester Account Specialist role involves overseeing a portfolio of key requesters and clients for requesters such as insurance companies, law offices, and other risk/payment integrity requests. The role is responsible for ensuring the operational excellence of request intake, relationship management, reporting, and collecting fees from invoices.

Type of Role: FULL-TIME

LOCATION: REMOTE

Duties

Duties include but are not limited to:

• Strengthens the advancement of key requester and client relationships
• Responsible for gathering, documenting, and collecting fees for all bulk requests received in multi-channel platforms.
• Performs inventory analysis to drive operations.
• Generates and distributes reports to internal teams, external clients, and requesters.
• Updates on statuses for inventory, aiming for near real-time communication.
• Weekly communication regarding unresolved inventory, specifically items lacking complete information.
• Monitors and reports on the turnaround time (TAT) for all communications.
• Communicates messages clearly, promptly, and concisely to clients and requesters
• Raises issues and promotes priorities in workloads
• Reports to the Requester Account Manager

Requirements

• Computer literacy and familiarity with various computer programs such as MS Office (formal computer training may be advantageous in progressing in this career)
• Fast learner with excellent organizational skills
• Strong knowledge of MS Excel
• Ability to work under time constraints.
• Focused on team character pillars: prepared, honest, teacher/learner
• Typing- Data Entry
• Excellent written and verbal communication skills

Measurables

• Focuses on a 24 HR response time to incoming requests and statuses
• Build relationships with assigned requesters to achieve satisfactory service and precise workflows
• Supports client advocates to achieve satisfactory client scores
• Reduces inbound inquiries by providing outbound proactive communications.

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

Job Type: Full-time

Pay: commensurate with experience

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