Sales Officer, DS1 – Sabah Al Salem

Business Specific

• Sales Support & Coordination: Check all applications using department system; Log and monitor application deficiencies to drive the efficient sales process, and ensure compliance with KYC and operational standards; Follow up for error logs, escalate deficient trends to senior management; Distribute leads and referrals from CCC, LMS, follow up on action taken & update LMS accordingly. b)Sales Quality: Perform Service quality follow up for KYC checks and ensure compliance with GB sales and service quality guidelines; Track declines to ensure quality of targeted segments; Track application deficiencies to drive an efficient sales process, and ensure compliance with KYC & operational standards; Follow up monitor track product non-activation/loan returns to safeguard against fictitious sales. If negative trends are noted for a specific sales person and/or specific team leader(s) Escalate to Sales Manager for further actions and after sales follow up to ensure customer satisfaction. c)Admin Support: Add customers on Civil Service Commission system to ensure completion of the salary account process; Process track of all Ci-net inquiries and uploading and keep relevant files and records; Process all e-loans applications for central sales on system and ensure that all loan documentation is checked and originals are forwarded to CBCC; Process all cards through scanned cards procedure and ensure all reports, documentation are kept updated and originals are forwarded to CPD.

Generic

• Work within risk policies and procedures to minimize the error ratios and customer frauds e)Follow all operational guidelines and procedures for quality work