Live Chat Support

Live Chat Support

Company Name

Shawnee Housing Authority

Company Description

Shawnee Housing Authority is dedicated to providing quality housing solutions and support services to the community. We strive to enhance the quality of life for our residents through innovative programs and partnerships.

Years of Experience

1-4

Job Overview

As a Live Chat Support representative at Shawnee Housing Authority, you will be the first point of contact for our clients seeking assistance through our online chat platform. You will play a crucial role in providing exceptional customer service and ensuring client satisfaction.

Key Responsibilities

• Respond promptly to customer inquiries via live chat.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Required Skills

• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Proficiency in using live chat software and CRM systems.
• Empathy and patience in dealing with clients.

What We Offer

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Professional development opportunities

Additional Information

This position offers a dynamic work environment with opportunities for growth and development within the company. We are looking for a dedicated individual who is passionate about helping others and making a positive impact in the community.