Spa Receptionist

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city’s storied history and traditions to bring guests an exceptional experience in the heart of one of the world’s most talked about destinations.

Fairmont Quasar Istanbul is at once in touch with this fabulous city’s past and part of its dynamic future, rising up from the heart of Istanbul’s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.

Job Description

Spa Receptionist

This position serves as the first point of contact for spa guests, providing exceptional service through efficient booking, welcoming guests, and offering information on spa treatments and facilities. This role ensures smooth front desk operations and a memorable guest experience.

• Greet guests warmly and assist with check-in, appointments, and inquiries.
• Manage spa reservations through phone, email, and in-person requests.
• Provide detailed information about spa treatments, services, and promotions.
• Maintain accurate guest records and process payments efficiently.
• Ensure the reception area is clean, organized, and welcoming.
• Handle guest complaints and feedback professionally.
• Support spa team members with administrative tasks and scheduling.
• Monitor and maintain front desk supplies and inventory.

Qualifications

• High school diploma or equivalent; certification in hospitality or customer service is a plus.
• Minimum of 2 years of experience in a receptionist or front desk role, preferably in a spa or luxury hotel.
• Excellent communication and interpersonal skills.
• Proficiency in using reservation systems and Microsoft Office.
• Strong organizational and multitasking abilities.
• Fluency in English; additional languages such as Arabic, Russian are an advantage.
• Knowledge of spa services, treatments, and products.
• Experience in cash handling and POS systems.

Additional Information

Your Team And Working Environment

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Only Turkish or candidates which able to communicate in Turkish will be hired.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.