Front Desk Executive

Company Overview

Dr. Haror’s Wellness is dedicated to empowering individuals through advanced dermatology services, harnessing the transformative power of selflove for beauty and life improvement. With a team of 51-200 employees, we are at the forefront of the Health, Wellness & Fitness industry, headquartered in Delhi. Our mission is to inspire and enhance wellness across communities in India. For more information, please visit our website at www.drharorswellness.com.

Job Overview

We are seeking a diligent and personable Front Desk Executive to join our growing team at Dr. Haror’s Wellness. This is a full-time, junior-level position located in Indore, Bangalore Urban, and Delhi. The ideal candidate will have 1 to 3 years of relevant experience and will play a critical role in ensuring customer satisfaction and optimizing our front-end operations.

Qualifications And Skills

• Customer Service (Mandatory skill): Ability to interact professionally with clients, providing personalized assistance and resolving queries efficiently.
• CRM Software (Mandatory skill): Proficiency in using customer relationship management tools for enhanced customer engagement and service.
• Data Entry (Mandatory skill): Accurate and speedy data entry skills are essential for maintaining client records and other documents.
• Microsoft Office Suite: Familiarity with Word, Excel, and PowerPoint to perform essential clerical and organizational tasks.
• Scheduling Software: Skilled in using scheduling tools to organize appointments and meetings effectively.
• Multiline Phone System: Capability to manage and operate multiline telephone systems to handle incoming and outgoing calls.
• Conflict Resolution: Ability to address client concerns calmly and tactfully to maintain satisfaction and trust.
• Time Management: Strong organizational and multitasking skills to manage workload and prioritize tasks efficiently.

Roles And Responsibilities

• Greet clients and visitors warmly, and ensure a pleasant and welcoming front desk environment.
• Manage the scheduling and confirmation of appointments accurately using our scheduling software.
• Respond to inquiries and provide information about our services via phone, email, or in person.
• Maintain client records and update information using CRM software to enhance communication and service delivery.
• Assist in managing the flow of documents and information within the office to ensure efficient operations.
• Handle transactions and issue receipts for services rendered, ensuring accuracy and compliance.
• Address and resolve any issues or complaints from clients, escalating to management when necessary.
• Support administrative tasks as required, which may include ordering supplies and managing office inventory.