Admissions Counseling – Tele Calling

Company Overview

Podar Education Network, established in 1927, is deeply rooted in the values of honesty, integrity, and service. Known for its innovative learning methods, the Podar group comprises 139 educational institutions impacting over 2,00,000 students across India. With a robust commitment to quality education, we have become a trusted leader in shaping the future of our youth. Headquartered in Mumbai, Podar is a primary and secondary education giant with 5001-10000 employees.

Job Overview

We are seeking a Junior-level Admissions Counselor to join our team in Mumbai. This full-time position requires 1 to 3 years of work experience. As an Admissions Counselor, you will guide potential students and their families through the admissions process, ensuring an integrated and seamless experience. Your role is crucial in welcoming new members into our esteemed educational community.

Qualifications And Skills

• Proficient understanding of the admissions process required for a successful counseling experience, with emphasis on education protocols. (Mandatory skill)
• Experience in tele calling, adept at handling inbound and outbound calls effectively to provide information efficiently. (Mandatory skill)
• Excellent interpersonal communication skills to engage with prospective students and families, building positive rapport.
• Advanced problem-solving abilities to address and resolve any concerns that potential applicants may have during the admissions process.
• Strong customer service skills, ensuring a pleasant and informative experience for each prospective student and their family.
• Effective time management skills to handle multiple inquiries and follow-ups in an organized manner, optimizing productivity.
• Ability to work collaboratively within a structured team environment, contributing to group efforts and organizational goals.
• Adaptable to the dynamic needs of the educational field, eager to learn and apply new strategies for student recruitment.

Roles And Responsibilities

• Guide prospective students and their families through the admissions process, providing detailed information about programs and requirements.
• Conduct tele calls to potential applicants, addressing inquiries and facilitating smooth communication between the institution and prospects.
• Assist in organizing and conducting admissions events, such as open houses and informational sessions, to attract and engage prospective students.
• Maintain accurate records of student inquiries and follow-ups, ensuring that data is consistently updated and accessible for reporting.
• Collaborate with marketing and outreach teams to implement effective strategies that increase student enrollment.
• Provide excellent customer support, resolving concerns swiftly to enhance the experience of potential Podar students.
• Analyze feedback from prospective students to identify trends and areas for improvement in the admissions process.
• Contribute to the continual development of the admissions team by sharing insights and strategies to optimize recruitment efforts.