Customer Success Manager

About PrettyDamnQuick (PDQ):

With a recent $25 million Series A round from US-based based PeakSpan Capital, PDQ is scaling rapidly, already serving over 200 global customers. We’re building the future of checkout—blending machine learning, data intelligence, and automation to power the most advanced eCommerce experiences in the world.

Each of us takes ownership over our domains while fostering tight collaborations and low ego. With a merchant-first approach, and driven by speed and innovation, we work hard to unlock lasting optimizations for independent brands fighting razor-thin margins.

Job Overview:

We are seeking a Customer Success Manager (CSM) to manage and grow relationships with our clients. The ideal candidate will manage customer relationships to drive adoption, ensure renewals, and identify and nurture upsell opportunities, ultimately fostering customer advocacy and satisfaction.

As part of the joint customer journey, the CSM will work closely with clients to optimize their checkout performance, driving improved revenue outcomes, and share best practices to drive the customers business KPIs including AB testing strategies and occasional data reviews.

Key Responsibilities:

• Manage Customer Relationships:
• Oversee all customer activities and manage account relationships
• Focus on ensuring customer renewals and preventing churn
• Identify and foster opportunities for upselling and cross-selling
• Perform business reviews and work with the customer on a mutual success plan
• Drive Product Adoption
• Align and understand the customer’s goals and KPIs, validate we maximize PDQ’s ROI
• Track the customer performance and support them in improving those KPIs over time
• Train the customer on PDQ’s platform to meet their business goals and leverage the full potential of the platform
• Serve as a subject matter expert on our platform for our customers
• Lead client onboarding, ensuring a smooth and successful implementation.
• Effectively collaborating with internal teams including sales, support , product management, R&D, etc.
• Stay up-to-date with the latest product developments, industry trends, and emerging technologies to offer top-notch support to customers
• Travel to customer sites, local and abroad, as required
• Lead client onboarding, ensuring a smooth and successful implementation.

Qualifications:

• 1-2 years proven experience in a Customer Success or Account Management role, in a SaaS environment, advantage for working in the ecommerce domain.
• Proven track record of meeting or exceeding renewal and business targets.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships at all levels.
• Experience working with clients in North America, with flexibility to accommodate different time zones.
• Analytical mindset with the ability to gather and interpret data to drive decisions.
• A proactive approach to problem-solving and a passion for delivering value to clients.
• Ability to thrive in a fast-paced, team-oriented environment.
• Advantage – experience with A/B testing and eCommerce

Why Join PDQ?

At PDQ, we’re reshaping the future of eCommerce with creativity, innovation, and cutting-edge technology. Join a passionate team dedicated to solving complex challenges in a fast-paced, hyper-growth environment, where your ideas and skills can make an immediate impact!