IT Desktop Support Engineer
Job Description
About The Role
As we continue to grow, we seek an exceptional Desktop Support Engineer to join the Production Support Team. This role involves providing hardware and software related operational support to all functions of Grasshopper and Grasshopper Asset Management, an entity regulated by the Monetary Authority of Singapore. The ideal candidate will provide technical support for end-users, maintain and troubleshoot hardware/software issues, and manage user access and permissions within Active Directory.
As Part Of The Infrastructure Team, You Will
- Respond and provide operational support for both the trading and tech teams (both hardware and software)
- Troubleshoot, escalate and resolve application issues in accordance with incident management and expected service levels
- Build/deploy tools to improve our automation and monitor stack
- Support user creation/deletion for Joiners, Movers & Leavers
- Document issues, solutions, and maintain an updated knowledge base for common issues
- Maintain records of hardware inventory and software licenses
- Support users in troubleshooting application issues, password resets, and access problems.
- Assist users with network connectivity issues, including Wi-Fi, VPN access, and LAN setups.
- Set up and configure new desktop/laptop/printer systems, including installing operating systems and necessary software.
- Install, update, and patch applications as needed.
We’d Love For You To Have
- Proficiency with Windows, macOS, and Linux operating systems
- Experience with productivity software (Microsoft Office, Google Workspace, etc.).
- Knowledge of IT hardware components and troubleshooting.
- Active Directory user management
- Networking Administration experience (TCP/IP/Wifi/VPN/DNS/DHCP)
- Experience with remote desktop tools (e.g., Google Meets, Remote Desktop Protocol).
- Procurement/vendor management experience
- Experience with JIRA/Confluence for document issues and resolutions.
- Excellent communication skills and ability to work independently.
- Good attention to detail and commitment to delivering high-quality service
- Certifications are a plus:
- Microsoft Active Directory Certified
- ITIL Foundation: Best practices for IT service management.
What We Offer In Return
- 21 days annual leave
- An opportunity to learn from experienced professionals, fostering mentorship opportunities and personal growth
- Comprehensive Insurance Package with extended coverage for dependents
- Well stocked pantry
- Annual Dental & Wellness budget
- Gym membership
- Competitive compensation
Second-Line Support and Collective Responsibility
At Grasshopper, our engineers are crucial in providing second-line support for the systems they write. This means taking ownership of system performance, actively addressing post-deployment issues, and troubleshooting any technical challenges. Additionally, during upgrades and new deployments, our engineers take on first-line support responsibilities, ensuring a seamless transition and promptly resolving any issues that may arise during critical phases.We foster a culture of collective responsibility, where every team member contributes to the efficiency and solidity of our technology and operations. Collaboratively, we identify opportunities for optimisation and continuous improvement, sharing the goal of maintaining our position at the forefront of electronic trading and delivering exceptional results to our clients and partners.
What You Can Expect Working At Grasshopper
At Grasshopper, you will be working in a diverse and dynamic environment with a flat hierarchy. With 95 employees and 15 nationalities working in an open office, communication is essential to performance. To keep our edge as the “small giant” of trading technology, we give employees a high level of autonomy and encourage them to get creative, take risks, make mistakes and learn from them. The sprint is on!
Grasshopper is an equal opportunity employer.