Project Delivery Portfolio Manager

We are transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent. African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this. Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the worlds largest tech and media companies, we are providing the continents university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients. As a culture, were Silicon Valley meets ECOWAS English et en Français. We’re smart, dynamic, and ambitious. And were on a mission to win for our clients and for our people

What we are looking for?

We are looking for a Project Delivery Portfolio Manager who will oversee a portfolio of high-impact projects, driving operational excellence and ensuring client success. Reporting to a Director of Project Delivery, you will lead a team of Project Managers, empowering them to execute efficiently and achieve key performa indicators (KPIs). You will be a strategic partner to both internal teams and clients, bringing a balance of operational rigor, strategic insight, and people management expertise to the role.

What does the job involve?

• Provide leadership, mentorship, and strategic direction to a team of Project Managers, fostering a high-performing culture.
• Oversee a diverse portfolio of projects, ensuring adherence to timelines, budgets, and quality standards.
• Partner with the Quality and Training Management teams to establish rigorous quality control frameworks and sustained project performance.
• Collaborate with Workforce Management (WFM) teams to develop long-term staffing strategies high-impact projects.
• Serve as the escalation point for project-related issues, driving timely resolutions and maintaining high client satisfaction.
• Analyze project performance data to identify trends, risks, and opportunities for improvement.
• Conduct business reviews with clients, presenting insights and data-driven results that demonstrate the value and impact of our services.
• Drive initiatives that enhance operational efficiency, scalability, and client satisfaction.
• Foster team collaboration, motivation, and skill development, ensuring alignment with our mission and client success.
• Represent our values and mission in client-facing interactions, demonstrating a commitment to excellence and community impact.

Qualifications

• 8+ years of experience in project management, including 3+ years in a senior leadership role.
• Proven track record of managing large-scale, complex projects in a fast-paced environment.
• Demonstrated ability to build and maintain strong client relationships.
• Experience in the outsourcing, BPO, or technology industry (preferred).
• Familiarity with data labeling, AI operations, or related fields (nice-to-have).
• Exceptional leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills, with an ability to influence stakeholders at alevels.
• Strategic thinking with a focus on operational excellence and client satisfaction.
• High proficiency in project management tools and methodologies.

Benefits

• TBC

Location

Hybrid – Lagos, NG.