Customer Support and Delivery Executive

We’re on a mission to deliver £100bn in social value, and we’re looking for a passionate and customer-focused individual to join Social Value Portal’s expanding team. If you thrive in a fast-paced environment, love working with customers, and want to help make a difference, we’d love to hear from you. Enjoy a competitive salary, private medical insurance, and an annual learning budget! Click to apply.

Since launching in 2014, Social Value Portal has become the UK’s leader in social value measurement. Our innovative platform helps public, private, and voluntary sectors collaborate to deliver social impact. With Series B funding and ambitious growth plans, this is an exciting time to join our business.

Why Join Us?

• Salary: £26,000-£38,000 (depending on role and experience)
• Location: Hybrid working from our London office (2-3 days per week onsite)
• Work-Life Balance: Flexible working, 25 days holiday, UK bank holidays, and your birthday off!
• Wellbeing Focus: Private medical insurance from day one and access to a 24/7 Employee Assistance Programme
• Career Growth: £400 annual learning budget, cycle-to-work scheme, and an electric vehicle salary sacrifice scheme
• Social Impact: Six paid volunteering days per year

What You’ll Be Doing

You will be at the heart of our customer experience, supporting clients and suppliers through every step of their social value journey:

• Managing client relationships and ensuring smooth onboarding and engagement with our platform
• Delivering training webinars and customer workshops
• Providing first-line customer support via email, phone, and live chat
• Collaborating with cross-functional teams to improve processes and drive customer satisfaction
• Monitoring performance metrics and proactively addressing issues

What We’re Looking For

• Previous experience in customer support, SaaS, or helpdesk roles
• Familiarity with CRM systems, ideally Salesforce
• Excellent communication and problem-solving skills
• Organised and detail-oriented with a customer-first mindset
• Experience delivering training or running webinars

If you’re ready to make a real impact in a growing, purpose-driven company, apply now! Click to apply.